Endear: Retail CRM & Messaging

Endear: Retail CRM & Messaging

by Endear

Sell to customers remotely through personalized outreach

4.1 of 5 stars(6 reviews)

All customer data in one place

Track and segment your customers by shopping behavior to determine who to contact.

Personalize your outreach

Features like dynamic fields and custom lookbooks make every email and text feel like it was meant just for one customer.

Track sales across channels

Find out how often your messages are converting into sales, what your customers are buying, and earn credit for your impact.

About Endear: Retail CRM & Messaging

Enjoy Endear for free for your first 14 days

Whether working from home, the office, or the store, Endear empowers salespeople to drive purchases through high-touch messaging and relevant, engaging content. Top brands and retailers count on Endear to expand the reach and influence of their salespeople so they can work closely with customers from anywhere.

Salespeople use Endear to create actionable segments of customers, efficiently contact multiple customers at once, and enhance these messages with products, images, or links. Endear also records and reports when customers make a purchase as a result of your team's outreach.

Unlike email marketing platforms like Klaviyo, Endear is designed to foster authentic, 1-on-1 conversations between you and your customers across both email and text. With Endear, you can email one or multiple customers at once - either way, anyone can respond and start chatting with you to learn more about what you've shared.

And unlike LiveChat apps like Gorgias, Endear is designed for your salespeople to proactively reach out to your customers with the latest news about your brand, your products, or to check in on your customers' recent purchases.

Track Salespeople's Performance

See how each salesperson is driving customer purchases and track the conversations that prompted those sales. Endear will even report which items were purchased, any returns or refunds associated, and enable you to show resulting commission payments.

Turn On SMS For Your Team

Give your salespeople the power to text customers without allowing any messages to slip through the cracks. With Endear, your team can share one SMS phone number that customers can text at any time. Endear takes care of routing messages to the right salesperson and notifying them accordingly. Texts can include images, linked products, and curated lookbooks.

Curate Your Website

Salespeople know which products their customers love the most. With Endear's lookbooks feature, salespeople can also work as stylists by narrowing down your e-commerce site down to a select few products that are sure to catch the eye of your customers and move them to purchase more quickly. Lookbooks can be shared directly through emails and texts thanks to shortcuts in Endear's messaging suite.

  • 14-day free trial
  • Easy setup
  • Cancel anytime

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Works with

  • Shopify POS

    Shopify POS

    Use this app while selling in person with Shopify point of sale.

    View more POS apps


Pricing 14-day free trial

See all pricing options
Starter Plan


$50 per additional 100,000 customers

  • Unlimited Users

  • Centralized Messaging

  • Personalized Lookbooks

  • Omnichannel Tracking

  • 100,000 customers

  • 3,000 emails + 250 texts/month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    83% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    17% of ratings are 1 stars

Most recent reviews


Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs. We rolled Endear out to our Retail stores when they were closed for Covid and it allowed us to continue to generate additional revenue. The Endear team is also very responsive and always helpful when it comes to my never ending questions and dev suggestions! Highly recommend.

IllumiSea Aquatic Lighting Co.

Didn't really suit our needs and not worth the monthly fee. Needs to have more feature to make it worth the cost.

Todd Snyder

We just started using Endear 2 weeks ago and have already seen sales gains to our online business. It's great to be able to break down clients into groups based on historical interactions, sales, etc, and the tool is so easy to use, we were able to pick it up right away. Can't wait to see what else they come up with, and how many sales we're able to add to the bottom line as we head into fall selling.