Endear CRM and Clienteling

Personalized and trackable messaging that drives revenue

From $60/month. 14-day free trial. Additional charges may apply.

Key values section

Organize all your customers

Keep your team organized and use CRM filters to segment your customers by shopping behavior and order history to target the right audience.

Send personalized messages

Dynamic fields and custom product recommendations make every two-way SMS text or email to a customer feel like it was meant just for them.

Track every sale, anywhere

See how your messages convert into sales, what and where your customers are buying, and motivate your team to reach their sales goals.

Endear CRM and Clienteling

Endear CRM and Clienteling

Connect Endear with one click.

Endear empowers salespeople with the customer data and tools they need to drive sales and better engage with customers, both in-store and online.

Customer Relationship Management (CRM) For Retail

Endear easily connects with one click to offer a live feed of customer order history, data, and product inventory. Organize and manage your customer data using filters like average order value, last item purchased, and zip code so you're always targeting the right customers with the right message.

Personalized Messaging

Now every email, text, or WhatsApp message sent on your brand's behalf can be found in one place. Personalize one-to-one or bulk messages with things like name, last item purchased, or birthday with the click of a button. Create on-brand message templates, signatures, and automated campaigns so you deliver a consistent customer experience every time.

Shoppable Product Recommendations - Exclusive for Shopify!

Introducing Endear Checkout w/ Shoppable Stories! Shoppable Stories allows your team to send product recommendations in a shoppable story-like format based on customer order history and interest. Share Shoppable Stories through email, text, or WhatsApp to shorten the path to purchase. Customers can browse, add to cart, and complete the purchase without ever leaving your message.

Email and SMS automation

Endear's Campaigns feature allows you to set triggers for bulk messages that look like they were individually sent. Endear will automatically assign a local sales associate to every reply so customers know exactly who to turn to for personal styling or when they're ready to make a purchase.

Trackable Performance

Endear tracks each message sent through the app so you can see how each member of your team is contributing to sales and store performance. Endear also reports which products were purchased, where the sale occurred, and any returns or refunds associated, giving you better insight and control over resulting commission payments.

Launch date

Integrates with

  • Heartland Retail
  • Teamwork Commerce
  • KWI
  • and more!
  • Zapier
  • Gorgias
Endear CRM and Clienteling

Endear CRM and Clienteling

Connect Endear with one click.

Endear empowers salespeople with the customer data and tools they need to drive sales and better engage with customers, both in-store and online.

Customer Relationship Management (CRM) For Retail

Endear easily connects with one click to offer a live feed of customer order history, data, and product inventory. Organize and manage your customer data using filters like average order value, last item purchased, and zip code so you're always targeting the right customers with the right message.

Personalized Messaging

Now every email, text, or WhatsApp message sent on your brand's behalf can be found in one place. Personalize one-to-one or bulk messages with things like name, last item purchased, or birthday with the click of a button. Create on-brand message templates, signatures, and automated campaigns so you deliver a consistent customer experience every time.

Shoppable Product Recommendations - Exclusive for Shopify!

Introducing Endear Checkout w/ Shoppable Stories! Shoppable Stories allows your team to send product recommendations in a shoppable story-like format based on customer order history and interest. Share Shoppable Stories through email, text, or WhatsApp to shorten the path to purchase. Customers can browse, add to cart, and complete the purchase without ever leaving your message.

Email and SMS automation

Endear's Campaigns feature allows you to set triggers for bulk messages that look like they were individually sent. Endear will automatically assign a local sales associate to every reply so customers know exactly who to turn to for personal styling or when they're ready to make a purchase.

Trackable Performance

Endear tracks each message sent through the app so you can see how each member of your team is contributing to sales and store performance. Endear also reports which products were purchased, where the sale occurred, and any returns or refunds associated, giving you better insight and control over resulting commission payments.

Launch date

Integrates with

  • Heartland Retail
  • Teamwork Commerce
  • KWI
  • and more!
  • Zapier
  • Gorgias

Pricing 14-day free trial

See all pricing options

Starter

$60/month

Pricing based on number of store locations. See full pricing page above for details.

Growth

$144/month

Pricing based on number of store locations. See full pricing page above for details.

Professional

$270/month

Pricing based on number of store locations. See full pricing page above for details.

Enterprise

$270/month

Talk to Sales to get a custom Enterprise plan at a price that's right for you. Plans start at $270/month per location.

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    85% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    8% of ratings are 2 stars
  • 1 of 5 stars
    8% of ratings are 1 stars

SSAW showroom

Endear has great potential, but they make life very difficult. For example one support ticket can be answered relatively quickly whereas another support ticket can be left for days; they offered us a discount and then repeatedly tried charged us the full amount, which when we lodged a support ticket they tried to explain away as a mistake - we are not suggesting that they are dishonest, but it is clearly their responsibility to have systems in place that avoid these types of mistake. However, the most important limitation is that they only support calling and messaging in the USA, so if you are from Europe, or if you have customers in Europe or actually outside of the USA then you cannot use their system. This is very disappointing as we have a strong presence in Europe and the Middle East and they cannot offer us numbers for these areas or even offer us the ability to message these areas. We hope this changes.

Judith Bright

Endear has increased our sales via customer outreach over 50%. Their customer service answers every question quickly and the navigation of there website is very comprehendible. The best CRM platform for retail.

Ernest Leoty

Endear has been a great addition to our marketing mix – especially being early stage. There are a couple platform organization tools that would be helpful – but are in the works. It is definitely worth the platform cost. The app was incredibly easy to implement with no dev help needed. The entire experience has been seamless and support is very helpful and responsive. We would highly recommend!

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