Recensioner (16)

Helhetsomdöme
3,6
Antal per omdömesnivå
  • 88 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
14 november 2024

I installed this app after seeing a YouTube influencer’s recommendation, but it's been a huge disappointment. First, once you start subcription, all series will automatically be on but there’s no option to pause some of them, which is really inconvenient. I already have a pop-up set up, but this app forces you to use their pop-up, which isn’t aesthetically pleasing.

When I initially tried to pause the series, it wouldn’t work. I reached out to support, but instead of addressing the issue or listening to my needs, they insisted I use their pop-up instead of my own. After several emails (with long response times), the support team still refused to help me pause the series until I mentioned canceling my subscription—only then did they offer assistance. Even after that, about a month later, the series suddenly started displaying on my website again, despite showing as paused, which is a really frustrating bug.

This experience with their support has been the worst I’ve had with any Shopify app. Most support teams I’ve interacted with have been helpful and attentive, but this was completely the opposite. I recommend looking into other options, as there are plenty of apps out there with better functionality and support.

WonderlandByLilian
USA
6 månader användning av appen
9 augusti 2021

Love this app! So simple and straightforward to use, with all the features you need to work from your phone. Beautiful templates, quick setup, and automation. I am so happy I found exactly what I've been looking for.

brightamos
USA
Mer än 2 år användning av appen
EngageMessage svarade 9 augusti 2021

Thanks so much for sharing your experiences with us! 🤩

We build this app is to make marketing super easy on the go. We are more than happy to hear your positive feedback. Hope to hear more good results from you soon!

9 december 2021

This app is already so good, it does everything you need with automation can't wait to see where they take it!

LoveYours Jewelry
USA
Ungefär 2 år användning av appen
EngageMessage svarade 18 maj 2022

Thank you so much for your lovely review and for choosing EngageMessage!

We're so happy to hear that you've had a wonderful experience with our product so far:) Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our app.

Thanks again!
EngageMessage team

18 maj 2022

This app is absolutely amazing! It saves me so much time and work with the automated marketing for social media, emails, and texts. I love the product automatic posts from my Shopify store to my Instagram and Facebook pages. It does it all, I just have to tag the products and that's it. I did this process manually and it is very time consuming. The text and email tools are amazing too. I love the email sequences and the coupon tool! It does the job of a marketing and social media assistants all in one! Max is a great help always!!! He responds almost immediately and always helps with anything that is needed. He always goes the extra mile. I highly recommend SMS, FB, IG & Email Marketing!!!

Bonlemon Market
USA
Ungefär 2 år användning av appen
EngageMessage svarade 18 maj 2022

Thanks SO MUCH for leaving us such a sparkling review! We really appreciate it!

It means so much when our best customers share their experiences. I'm so happy that I'm able to meet your expectations and provide the assistance you need.

Nothing is better than seeing our users benefiting from our app and service. It gives us every motivation to continue developing our app.

Thank you again!
-Max from EngageMessage

11 juni 2022

Fantastic app. Very automated and user friendly compared to similar apps and amazing customer service. They’ve been very helpful and I can’t recommend it enough! The only thing I would like to see is more formatting capabilities on the mobile app, but other than that I wouldn’t change a thing.

Permatan Co
Australien
Mer än ett år användning av appen
Redigerat 2 december 2022

This app helped me sort out my email marketing. email marketing felt hard before I started using Engagemessage. It has been great for my business.
Max has been really helpful and very responsive right from the start. The customer service is exceptional.
I would highly recommend Engagemessage.

Lotion Bar
Australien
Mer än ett år användning av appen
23 oktober 2022

Max at EngageMessage has been incredible always going to the extreme to help me with any questions and concerns. A+++ service

Ollie n Sage
USA
Ungefär ett år användning av appen
10 november 2021

This app is perfect for our shop - super easy to use and the team at Engage is very helpful!! From the first day we met Max, he has been so kind and has helped answer all of our questions and even suggested special features and popular services for us when we asked! Recommend for sure!!!

THISHAUSE
Kanada
Ungefär ett år användning av appen
EngageMessage svarade 17 november 2021

Thanks so much for giving us a sparkling review! It means so much when our lovely users share their experiences. We're so glad to hear you've had a wonderful experience with our team!

Happy selling!
-Max

Redigerat 8 november 2021

Avoid this app and the developer. I have reported numerous bugs to them and they never address them. Then, they suddenly added a paid plan and completely locked all of the sections of the app. I can't even download my subscribers to move them to another app which should be against Shopify terms and is completely unethical!

LoveSurf
USA
10 månader användning av appen
EngageMessage svarade 4 november 2021

“I’m writing really bad reviews on iOS, Shopify and on my network of blogs unless I have a free account by end of week” - this is what you sent to us before you left this review. At EngageMessage, we value product and service quality. We are doing everything to design a better product and provide excellent support. But giving away free account to avoid bad reviews is not delivering any value to our users, moreover, it’s completely unfair to our existing users. After seeing your messages, our support team has reached out to you several times and we’re trying to find a solution to truly help your business. Regarding the review you left:

1. “I can’t even download my subscribers to move them to another app which should be against Shopify terms and is completely unethical” - Complying with Shopify terms is our top priority. We sync all the subscribers with Shopify directly. You don’t need to download your subscribers. When you collect a subscriber via our app, this subscriber’s info is automatically synced back to your Shopify portal, so you own all your data.

2. “I have reported numerous bugs to them and they never address them” - Customer feedback is extremely important to us. Our support team responded to every message you sent to us. Unfortunately, we only received your messages saying there’re bugs, but we couldn’t get any additional information from you regarding the bugs. Please feel free to send us the details you found. We'd be glad to help.

3. “They suddenly added a paid plan” - We do want to clarify that, just like the pricing section we show on the app store, our app is free to install, and no payment is required to get started. We do have paid plans that start at $19/mo after certain usage.

28 augusti 2023

EngageMe is a life saver. Best app to send out email marketing and great in-app features that helps grow your business. For instance, pop-ups, Rewards systems, notify when stock is available, and much more. And their tech support is very responsive and quick to perform. Highly recommend.

CandalBeauty
Kanada
5 månader användning av appen