Engines: Discount & Free Gifts

good help form you guys. very appreciated. I will come back for sure. they help me a lot and alot. I will remember you guys

In terms of support offered it was excellent. The app didn't do for my store exactly what I needed it to but it has great functionality for a whole pile of other discounting for stores. I was really impressed with all the coding assistance and found the support team extremely helpful.

I've downloaded this app for Black Friday, so cannot comment on how well it works until after then. However, I have been chatting to support on live chat to get it set up and they were quick and helpful, so all good so far.

1. Downloaded the app and installed the relevant codes and back end jargon required to make it work as the auto feature failed.
2. Got everything displaying working (apparently).
3. Created and made our deals ready, hours of testing double checking.
4. Dashboard disappears - Entirely does not load and cannot find any of the deals several days after making them and paying for the app might i add.
5. Contact customer support. repeat myself about four times before they understand what the issue is.
6. They connect to our store and sudden the dashboard is back! no deals get told i have to make them again and to 'trust them' it won't do it again.
7. I go do some other work for an hour or so, get some lunch, come back to it load in and my old deals i made suddenly are back alongside the new ones i made? weird.
8. I get back to testing if things stack with current coupons we have out and so on from a customer request.
9. I test and find that it all applies in cart perfectly fine, but then go to check out the discount is gone and full price is back......????
10. I ask for a refund, the chat goes offline. get told to email a ticket.
11. Uninstalled it. finding another app with a longer free trial period to work with so we can test it properly.
12. Do not download this pile of garbage. Very bad customer service (if any) and an app that barely functions.

Not very happy with the support at times waiting for 20min before I get a reply can some else help, please

amazing customer service. So helpful and always ready to help at literally any moment ! I recommend it to anyone and very easy to understand !

I needed some help with set up, 5* service from the team to quickly set it up for me, excellent app for your store!

I contacted the team at Thimatic about an offer I was hoping to include in my store. The support team went above and beyond in helping me with this issue! Unfortunately the app wasn't able to do the complex off I had wanted but there are so many possibilities with this! 5* anyday!

I have used this app which is very helpful in managing available offers, it is also very easy for customers to choose an offer that is suitable for themselves. If it can be integrated with general Shopify discount or have an affiliate program scheme in this app, it will be very good

So far so good. Support helped make it work when it wouldn't initially. Little bit confusing about how to apply discount but they can improve that soon I believe. Thanks.