Omtaler (101)
Raffiner
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Etter vurdering
My initial review was left Jan 2019, I have updated it on June 2019.
Developers have offered to help with bulk pay although it's another time consuming process and not readily available to every Enlistly customer as it should be. I'm still not able to bulk pay but will note they provided additional options beyond what's on the platform.
I unfortunately still have one major gripe which prevents this system from being beneficial to me. I'm quite angry at myself for choosing Enlistly and not dumping them when I had fewer affiliates, and equally angry at Enlistly for stringing me along saying they'll implement this basic feature that all their competitors have "soon".
A new affiliate can sign up and tell you what coupon code they want. You have to manually make that coupon code, then assign it to the referral on a separate section of the platform. Other similar apps create the code automatically. This may not sound like much until you've done it 100+ times and stop looking at applications because it takes too long to create coupons only to see if maybe they'll generate sales.
I now have too many affiliates to switch to a better alternative than Enlistly without it being a nightmare. I've asked for 7 months to please be able to automatically create the coupon code the affiliate requests, and I've been strung along saying it would be available soon. I've sent a follow up every month since the initial request and haven't gotten a reply in the past 4 months.
Please do as much research as you can before choosing an affiliate service. Once you're locked in with many affiliates, it becomes a nightmare to switch. I would not recommend this one until they offer automatic coupon code assignment.
Hi there!
We appreciate your updated feedback and understand your frustrations regarding the bulk pay process and the delayed implementation of the automatic coupon code assignment feature. We sincerely apologize for any inconvenience caused and assure you that your concerns are being taken seriously.
Regarding your concern, we don't have automatic coupon code assignment for the moment but bulk payment is available through paypal (mass payout through CSV).
If there's anything specific you'd like to discuss or if you have further suggestions, please feel free to reach out to our support team at support@enlistly.com. We value your feedback and are dedicated to enhancing your experience with Enlistly.
Thank you for your understanding.
Regards,
Ivy
I have not received responses to my queries.
Hello!
We sincerely apologize for any delay in responding to your queries. Your concerns are important to us, and we're committed to addressing them promptly.
To assist you better, could you please provide more details about your queries or reach out to our support team at support@enlistly.com? We'll make it a priority to ensure your questions are answered and any issues are resolved.
Thank you for your understanding, and we appreciate the opportunity to assist you.
Thank you!
- Ivy
didnt work after support took awhile to reply me, then the next reply didnt came despite multiple requesting for help thru email.
Hi there.
I'm sorry to hear about the challenges you've faced with our support and the functionality of our app. This is not the level of service we aspire to provide. Your experience is important to us, and we're committed to resolving any issues promptly. I'll ensure that your concerns are escalated to the relevant team for immediate attention. If there's any specific information you can provide, it would greatly assist us in addressing your situation.
Thank you for bringing this to our attention, and we appreciate your patience.
- Ivy