The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The Customer Service is utterly amazing. I needed a little help getting off the ground and engaged with the Live Chat option. The fellow who came to my rescue was beyond helpful. He did a screenshare and clearly and patiently walked me through my issue. He also told me that he is the Founder of Enquire and likes to hop on Chat every once in a while to keep close to the clients and their needs. This is not the type of service you'd typically expect from a Founder. Great chat, Matt!
Really enjoyed chatting!! Thanks for the review. -Matt
Enquire has been able to successful capture survey response post purchase from all our customers to better understand where our traffic is coming from. Their support is top tier too!
Punish Me, Daddy
I LOVE this app. The fact that it tells you which source/medium each response came from is an ABSOLUTE GAME CHANGER. Plus, customer service was amazing.
App is great and the support is even better. Thats what won me over. This tool really helps us understand our customers a lot better too
I'm still KICKING myself for not implementing Enquire Post Purchase Surveys sooner! It's a no brainer. Do it ̶ ̶n̶o̶w̶ ̶ yesterday! I had been hearing about Enquire and the value of having these surveys from a number of brand owners I know and trust, before finally implementing them myself. Finally found time t get it going... SO QUICK & EASY! Why didn't I just do this sooner?! Not only do I now get to learn where customers are first hearing about us (from them directly), but they also share their thoughts on which products we should launch, which retailers we should be in, what they love about our brand the most, how their shopping experience was, etc... Over 50% of our customers fill out the survey, which still blows me away. This data/feedback is SOOO valuable. Thank you Enquire Labs! You've earned a special place in my Shopify app arsenal. ✌
Simple and efficient for our macaron bakery at Pastreez. Would love to add the Birthday form feature as well :)
Shani Darden Skin Care
Easy to use and has provided a lot of value to our business, specifically around organic influencers and channels that are doing the most for our brand. There are a lot of customization options and the team has been great at responding to questions and providing fast, thorough support.
The app is easy to use, very effective for attribution analysis & well thought out. Matt & team are responsive & great to work with. Excited about new Question Streams feature!
Native checkout integration drives up response rates and they're always improving the product. Support is great as well!
Helpful to identify where your customers are coming. Super great and friendly team who take the time to make sure they answer your questions.