Post-Purchase Survey Questions
A branded post-purchase order confirmation page survey boasting 50%+ completion rates with multiple choice & open-ended follow-up questions.
Most of your revenue can't be attributed by pixels alone. Power attribution and marketing ROI with a "how did you hear about us?" survey.
Segmented Emails Campaigns
Survey data is the secret ingredient to conversion rate optimization (CRO); from sending segmented emails to optimizing on-site copy.
À propos de Enquire Post Purchase Survey
Add an EnquireLabs' Post-Purchase Survey to your checkout & get 14 free days of customer survey insights. Trusted by 500+ Shopify Plus stores!
Install the number one rated post-purchase survey app and start building your proprietary dataset of customer insights for free; we're confident they'll show you the value that brands like Outdoor Voices, Mack Weldon, and Boll & Branch get from their EnquireLabs' post-purchase surveys every day.
Works with both Shopify and Shopify Plus order confirmation pages!
What Can You Do With Post-Purchase Surveys?
- Marketing Attribution: Ask "How did you hear about us?" or "When did you first hear about us?" to get attribution feedback direct from your customers. Follow up customer responses with open-ended or multiple choice questions.
- Conversion Rate Optimization (CRO): Ask "Why did you place an order today? or "How was your shopping experience?" to gather insights on ways to optimize your website shopping experience and increase conversion rates. Use open-ended questions as follow-ups to suss out the details!
- Personalization & Segmentation - Ask "Is this a gift?" or "How would you describe yourself?" & push the responses to your email service provider (e.g. Klaviyo) to automate personalized flows to increase ROI.
- Customer Research - Ask "What product should we make next" or "What age group our you in?" to learn more about your customers, optimize your product roadmap, & increase customer LTV.
- Customize your survey question from our default “How did you hear about us?” attribution survey to one built for conversion rate optimization (CRO), email segmentation, or customer research.
- Add open-ended or multiple choice follow-up questions to improve clarity of responses. (i.e. "How did you hear about us? Influencer. "Which influencer?")
- Randomize the order of responses
Compare Survey Responses With Last-Click Referral Sources & UTM Parameters
For improved attribution modeling, compare survey responses to referring URL & UTM parameters. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.
- Alloy Automation
- Google Analytics
- Recharge Payments
- Shopify Flow
The Power of "Where Did You Hear About Us?"
With many of your orders coming from direct and branded search, it’s difficult to understand what’s really working. Attribution is not so simple! By asking your customers where they heard about you, you'll receive insights into what’s working and what isn't. Whether you're advertising via Influencers, Podcasts, or TikTok, once implemented a post-purchase attribution survey will become part of your marketing arsenal.
- Question Streams
- Google Analytics,
- Shopify Flow,
- google tag manager,
Tarifs Essai gratuit de 14 jours
$10 par mois
$30 par mois
$60 par mois
$100 par mois
* Tous les frais sont facturés en USD. Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.
Avis les plus récents
Enquire has been a great, easy tool for us to better understand our marketing attribution for new customers. The team is super supportive and always making updates to features.
This is a great tool. Super easy to use. Matt is always really helpful with any questions. You absolutely should be running post-purchase surveys, and this is a great tool to do it with!
Great customer support. Very helpful to ask customers about how they first heard about you - it really helps allocate marketing spend.