Enquire Post Purchase Survey

Add an EnquireLabs' Post-Purchase Survey to your checkout & get 14 free days of customer survey insights. Trusted by 500+ Shopify Plus stores!

Install the number one rated post-purchase survey app and start building your proprietary dataset of customer insights for free; we're confident they'll show you the value that brands like Outdoor Voices, Mack Weldon, and Boll & Branch get from their EnquireLabs' post-purchase surveys every day.

Works with both Shopify and Shopify Plus order confirmation pages!

What Can You Do With Post-Purchase Surveys?

• Marketing Attribution: Ask "How did you hear about us?" or "When did you first hear about us?" to get attribution feedback direct from your customers. Follow up customer responses with open-ended or multiple choice questions.
• Conversion Rate Optimization (CRO): Ask "Why did you place an order today? or "How was your shopping experience?" to gather insights on ways to optimize your website shopping experience and increase conversion rates. Use open-ended questions as follow-ups to suss out the details!
• Personalization & Segmentation - Ask "Is this a gift?" or "How would you describe yourself?" & push the responses to your email service provider (e.g. Klaviyo) to automate personalized flows to increase ROI.
• Customer Research - Ask "What product should we make next" or "What age group our you in?" to learn more about your customers, optimize your product roadmap, & increase customer LTV.

Features Overview

• Customize your survey question from our default “How did you hear about us?” attribution survey to one built for conversion rate optimization (CRO), email segmentation, or customer research.
• Add open-ended or multiple choice follow-up questions to improve clarity of responses. (i.e. "How did you hear about us? Influencer. "Which influencer?")
• Randomize the order of responses

Compare Survey Responses With Last-Click Referral Sources & UTM Parameters

For improved attribution modeling, compare survey responses to referring URL & UTM parameters. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.

Integrations

• Alloy Automation
• CartHook
• Google Analytics
• Klaviyo
• Recharge Payments
• Rockerbox
• Shopify Flow

The Power of "Where Did You Hear About Us?"

With many of your orders coming from direct and branded search, it’s difficult to understand what’s really working. Attribution is not so simple! By asking your customers where they heard about you, you'll receive insights into what’s working and what isn't. Whether you're advertising via Influencers, Podcasts, or TikTok, once implemented a post-purchase attribution survey will become part of your marketing arsenal.

Coming Soon

• Question Streams