Enquire Post‑Purchase Surveys

Install the EnquireLabs Post-Purchase Survey to gain unique insights from your own customers.

Our survey data tells the rest of your marketing stack what it needs to hear. Actionable, easy-to-understand insights from the moment you install. No-code setup in minutes on both Shopify and Shopify Plus.

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Consumer privacy initiatives have made it difficult to track performance of Facebook, Instagram, and email marketing. Zero-party data (direct from your customers) is the way to fill marketing gaps and future-proof your brand.

What Can You Do With Post-Purchase Surveys?

• Marketing Attribution. Ask a "How did you hear about us?" (HDYHAU) post-purchase survey to get ground truth attribution direct from consumers, and let them surface new channels to diversify your spend.
• Open-ended, single-response, multiple choice, and follow-up questions to improve clarity of responses. E.g.: “How did you hear about us?”, [If “Influencer”]: "Which influencer?"
• Conversion Rate Optimization (CRO). Ask "How was your shopping experience?" to gather insights on site improvements and increase conversion rates. Use open-ended questions to reveal unknown opportunities.
• Personalization & Segmentation. Ask "Is this a gift?" or "How would you describe yourself?" to segment customers by type and personalize marketing automation for optimal revenues.
• Customer Research. Ask "What product should we make next?" or "What do you love most about our product?" to learn more about your markets, guide your product roadmap, & increase customer LTV.
• For improved attribution modeling, compare survey responses to referring URL & UTM parameters. Surface valuable insights like "Heard from a friend" and converted via a Google Search or TikTok ad.

Question Stream

A programmable timeline of questions, streaming zero-party data to your stack to solve marketing attribution, automate personalization, route CRO opportunities, and more. Every question your customer answers over time helps build a unique relationship.