Enquire Post Purchase Survey

Enquire Post Purchase Survey

by Hodi, Inc.

Post purchase survey & marketing attribution platform

5.0 of 5 stars(60 reviews)

Multi-Survey Support

Get a complete 360-view of your customers by creating multiple surveys to answer your complex business questions.

Immediate attribution data

Easily compare survey results to UTM parameters to better understand your customer journey or push data to 3rd parties with Shopify Flow.

Turnkey survey design

Your post purchase survey intelligently styles itself to fit in with your theme's existing branding. Get your survey up in 2 minutes.


About Enquire Post Purchase Survey

Install EnquireLab's Post Purchase Survey now to learn more about your customers and understand your marketing efforts.

Enquire's integration with Shopify and Shopify Plus lets you create your post purchase survey and be up and running in less than one minute–automatically styled to fit within your existing theme design.

Integrations include Klaviyo, Recharge Payments, Google Analytics, CartHook, Rockerbox, & Shopify Flow.

"One More Thing: Where Did Your Hear About Us?"

With many of your conversions coming from direct and branded organic search, it’s difficult to understand what’s really working and what isn’t. By asking your customers directly where they heard about you, you'll receive actionable insights into what’s working and what isn't.

Compare Individual Survey Responses With Last-Click Referral Sources and UTM Parameters

In your responses dashboard, easily compare individual survey responses with the referring site that drove your customer to your site. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.

Customize Your Survey To Learn More About Your Customers

A few examples of questions we've seen merchants use: * One more thing: How did you hear about us? (default) * What best describes you? * What product should we make next? * How would you rate your shopping experience? * What is your preferred method of connecting with us? * Looking for more ways to segment your email lists? Use survey response data!

Features Overview

  • Customize your survey question from our default “How did you hear about us?”
  • Update possible answers to match your marketing efforts. Enable or disable the ability for customers to write in an "Other" response.
  • Choose to only show your survey to new customers.
  • Compare individual customer answers with your referral sources and UTM parameters.
  • Customize the survey confirmation message to your liking – even include a discount code for future purchase.

Custom Survey Location (Shopify Plus Only)

Merchants on Shopify Plus can customize the location of their survey by simply adding a tag to the Checkout.Liquid template.

What's New

  • Klaviyo Integration
  • Carthook Integration

Coming Soon

  • Response Clarification (i.e. Podcast --> which one?)
  • More third-party integrations (Smile.io, Zapier)
  • Advanced analytics
  • Multi-question support

Integrates with

  • Google Analytics,
  • Recharge,
  • Shopify Flow,
  • google tag manager,
  • Klaviyo,
  • Carthook

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Starter

$10/month

  • Unlimited Responses

  • Google Analytics integration

Enhanced

$30/month

  • Unlimited Responses

  • Google Analytics Integration

  • Klaviyo Integration

  • ReCharge Integration

  • Shopify Flow Integration

  • Rockerbox Integration

Pro

$60/month

  • Unlimited Responses

  • All Integrations In Enhanced

  • Export Responses

  • Remove Enquire Branding

Pro Enhanced

$100/month

  • Unlimited Responses

  • Multiple Surveys

  • All Integrations In Enhanced

  • Carthook Integration

  • Export Responses

  • Remove Enquire Branding

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 60 reviews

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Most recent reviews

Pattern Beauty

Great app! I love that I can ask my customers specific questions that will help me further my acquisition efforts.

Bokksu

Thanks to the amazingly simple yet effective post-purchase survey Enquire puts onto both our Shopify and Recharge checkouts, we are able to finally get insight into where people really first heard about us. Up until Enquire, it's always been last click attribution, which heavily weighted all analytics to Google and Google ads, but in fact Enquire showed us that we are also acquiring customers through our hard work in Press mentions and Partnerships and Affiliates. I HIGHLY recommend this app!

Italic

The Enqiure team is extremely responsive & helpful. They replied to my messages within minutes & provide quality support. Also have other marketers asking us what we've been using for post-purchase because they loved the simplicity of the Enquire form!