Enquire Post Purchase Survey

Enquire Post Purchase Survey

by EnquireLabs

Post-purchase surveys for attribution, CRO, & personalization

5.0 of 5 stars(101 reviews)

Post-Purchase Survey Questions

A branded multi-question post-purchase order confirmation page survey boasting 50%+ completion rates with follow-up question functionality.

People-Powered Attribution

Most of your revenue can't be attributed by pixels alone. Power attribution and marketing ROI with a "how did you hear about us?" survey.

Question Stream Multi-Question

Multi-question workflows powered by programmable rules. Utilize single-response, multi-response, or open-ended question types.


About Enquire Post Purchase Survey

Add an EnquireLabs' Post-Purchase Survey to your checkout & get 14 free days of customer survey insights. Trusted by 500+ Shopify Plus stores!

Install the number one rated post-purchase survey app and start building your proprietary dataset of customer insights for free; we're confident they'll show you the value that brands like Skims, Outdoor Voices, Mack Weldon, and Boll & Branch get from their EnquireLabs' post-purchase surveys every day.

Works with both Shopify and Shopify Plus order confirmation pages.

What Can You Do With Post-Purchase Surveys?

  • Marketing Attribution: Ask "How did you hear about us?" or "When did you first hear about us?" to get attribution feedback direct from your customers. Follow up customer responses with open-ended or multiple choice questions.
  • Conversion Rate Optimization (CRO): Ask "Why did you place an order today? or "How was your shopping experience?" to gather insights on ways to optimize your website shopping experience and increase conversion rates. Use open-ended questions as follow-ups to suss out the details!
  • Personalization & Segmentation - Ask "Is this a gift?" or "How would you describe yourself?" & push the responses to your email service provider (e.g. Klaviyo) to automate personalized flows to increase ROI.
  • Customer Research - Ask "What product should we make next" or "What age group our you in?" to learn more about your customers, optimize your product roadmap, & increase customer LTV.

Features Overview

  • Customize your survey question from our default “How did you hear about us?” attribution survey to one built for conversion rate optimization (CRO), email segmentation, or customer research.
  • Add open-ended or multiple choice follow-up questions to improve clarity of responses. (i.e. "How did you hear about us? Influencer. "Which influencer?")
  • Randomize the order of responses

Compare Survey Responses With Last-Click Referral Sources & UTM Parameters

For improved attribution modeling, compare survey responses to referring URL & UTM parameters. Surface valuable insights like "Heard from a friend" and converted via a Google Search Ad.

Integrations

  • Alloy Automation
  • Blackcart
  • CartHook
  • Daasity
  • Google Analytics
  • Klaviyo
  • Recharge Payments
  • Rockerbox
  • Shopify Flow

The Power of "Where Did You Hear About Us?"

With many of your orders coming from direct and branded search, it’s difficult to understand what’s really working. Whether you're advertising via Influencers, Podcasts, or TikTok, once implemented a post-purchase attribution survey will become part of your marketing arsenal.

Question Stream (Private beta)

Build multi-question survey workflows that get presented to your customers over time. Send us a message for access!

Integrates with

  • Google Analytics,
  • Recharge,
  • Shopify Flow,
  • google tag manager,
  • Klaviyo,
  • Carthook

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Starter

$10/month

  • Unlimited Responses
  • Google Analytics integration

Enhanced

$30/month

  • Unlimited Responses
  • Export Responses
  • Integrations:
  • Alloy
  • Klaviyo
  • ReCharge
  • Shopify Flow
  • Rockerbox

Pro

$60/month

  • Question Stream (Beta)
  • Unlimited Responses
  • All Integrations In Enhanced
  • Export Responses
  • Remove Enquire Branding
  • 2-Step Questions

Pro Enhanced

$100/month

  • Question Stream (Beta)
  • Unlimited Responses
  • All Integrations (including CartHook)
  • Export Responses
  • Remove Enquire Branding
  • 2-Step Questions

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Earth Breeze

They've been awesome. While we've had a couple of technical difficulties along the way, they have absolutely killer support and are quick to help us out and get us anything we need. The insights from the app have also been hugely helpful for us

Farmers Juice

I waited until the iOS update to use Enquire, and now I regret I didn't sign up sooner. I am a big fan after 1 month on the product. Enquire is confirming the concerns I had, and with this data, we are looking to new tactics. Their many integrations makes their solution best-in-class, and their price point is super advantageous to the customer. In our 'other' response field, we are seeing new channels we never were aware of. And we are linking our standard replies with Klaviyo for super powerful emails that are highly personalized. I work with a lot of tech and always look into who is behind the company. The founder Matt is an incredible person, I love caring smart founders. Can't wait to link this to BigQuery and get some next level reporting. High recommendations, definitely add this to your marketing stack. It's 2021, you really need it...

Soft Services

This app is really wonderful for any brand looking to get direct feedback from their customers. Setup is super intuitive, and engagement has been really impressive. As a new brand, this has helped us immensely into gaining visibility into where our very first customers heard about us, and what drove them to convert.