eBay Importer by Infoshore

App used to work great, and technical support used to solve issues. This is sadly no longer the case. Now the app regularly creates quantity mismatches between channels, requiring significant labor to monitor and fix manually. And whereas issues used to be addressed and actually solved, a band-aid is now applied so the same problem can happen again and again.

We used this app for around 2 years from back when there was no other competition but we have now thankfully moved on. 2 years of stress, problems, unhappy customers and worse.

To briefly explain, we have a large store, 8000+ items. All matched and imported from eBay, most of the time it works ok. But it is slow to spot new eBay items and even then, not all of them. This led to discrepancies of stock. Sometimes it would decide not to correctly amend stock. One of our final straw issues was finding that over 1000 items had never been imported dating back almost the 2 full years!

Contacting customer service with an issue was painful. I would explain an issue and then next thing "Thank you for your concern, I have now changed X,Y&Z on your website" this would normally have the opposite or a problematic affect on our website and wouldn't actually resolve the issue. Normally causing us more issues. One of the worst app experiences of my life.

This app has been so bad, my wife has commented on how often I complain about how bad it is. But back 2 years ago there was no company that did exactly what we needed except this one so we had no choice. It was so bad we actually took the plunge to move the week before Black Friday! Which was a risk, but I am so glad we did it.

Now there are loads of other options out there and most are much cheaper. Best of luck!

Dont waste your time or money, no support responces whatsoever once I paid for the app and then the app would only work occasionally which is not great when setting up a shop.. very poor service indeed

bad

constantly stops working.. unreliable at best. Keeps making me look like a fool to my customers...... even this review platform is buggy

The app was good at first, although now it is not updating in real time. The listings from ebay are sometimes taking over 24 hours to import to our shopify store. As someone who posts our products daily on our social media platforms (an rely heavily on our social media following to convert sales) I'm now constantly being hounded by our followers asking where our products are, and why aren't they listed on the website? This is because they ARE NOT being updated to shopify in real time (like promised by the ap). I've reached out to customer service MULTIPLE times and they keep trying to tell me there is nothing wrong and it should only take a few minutes for items to transfer over. This is not true, the items are not transferring over and like I mentioned before, are sometimes taking over 24 full hours to show up on my shopify store. For example, I have over 30 products that were listed at 8 am this morning, its now 12:30 am the next day, over 16 hours later, and they are still NOT listed on my shopify store. If this issue isn't resolved soon, be weary of their promise to offer "real time importing" as that just isn't true.

Paid TWICE for importing items from eBay
Charged me then blocked me from importing
items. Poor customer service as they have no one to call
Calling cc co to refund my money

Horrible customer service, we have 2 ebay stores and they need to be reauthorized every day, half of our items dont sync and my emails have been ignored for weeks. waste of time and money

App was great in the beginning, now only imports part of the items descriptions and customer service has not replied to numerous emails. Recently items have not imported after a day or more also. We pay more for faster syncing and priority service but we not sure if this app is being supported anymore.

UPDATE: It seems their attempt to fix the upload issue they reverted our entire store back. Now having to re edit all products on our website. Please be aware that they may edit your product listings without your authorisation.

They will also not reply to our email about these modifications to our listings.

Normally they are offering custom template but their support didnt make anything for me.a little deceiving.Be aware