EPROLO‑Dropshipping & Branding

I used this app and the delivery time is not what they claim. Even with you paying the extra amount for 5-7 days the delivery is the same as on Aliexpress. I tried them twice to make sure, and each time I was highly disappointed.

I doooo nnooootttt recommend. Orders are taking days to be quoted. Agent will not respond on time. You willl have orders pending for 3 days meaning they haven’t even been half processed. Don’t not waste your time. If you wanna give good service to your customer look for another app. Do not download. My customers will order a certain item and they “ didn’t have it” that lead them send them a different item. I could’ve jut download another dropshipping app and my customers will at least receive the correct item. Also they charge you 20$ just for shipping. Doooo nottt use it.

The price of the Prodcuts are OK, but the shipping is almost X3 of the product price the worse thing is that this products are taking 20 to 50 days to arrive to the US. very rediculous shipping prices and delivery time. A pair of shoes that cost $14 they chrge $18 for shipping. Imagine you can find the same shoes here in the US for under $15 includding shipping. I will remove all this products and delete the app because EPROLO is abusing, I came here becuase the shipping was FREE then becuase of covid19 they put "EXPRESS SHIPPING" for $3 per item now just found out that every product is up to 3X more for shipping of the product price, very rediculous.. this business going bad. since I started I have refunded over 8 customers lamost 50% of my customers got refund/cancelled orders because of the products they dod not have them or because the clien complained that the product never arrived, when you call USPS and aske them for details with tracking number provided by eprolo the USPS says Eprolo have not sent them any package.

well, i thought this app is better than others, but i tried to add kid tent,they refuse is because they cannot ship battery and liquid :), however this was not the only one,i spent hours to find products after pasting aliexpress link in their app, they replied me after 48 hours(terrible customer service also) they cannot find the source of product (What?!!!!) ,so don't waste your time try another app, by the way i sent a detail text to them but the person how replied me didn't even see my text i think it is robot.

VERY disappointed in this app that showed SO much promise! They represent and promise "branding" on the shipping label, packing slip and packing "scotch tape" and even have a picture of my scotch tape with my label, which I paid $20 for on 3 of my sites (total $60). I have tested 2 orders by ordering from my own store and, so far, no scotch tape, no packing slip and no shipping label with my branding on them. When I received my orders, I didn't even know it came from my own shop!

They also do NOT ship in 5-8 days on everything. I promised one customer 5-8 day shipping on a stuffed toy for her sons birthday, well, they shipped it by ePacket in 12-25 days and did not notify me for the option of canceling the order. When you choose a shipping option, a vendor does not have the option to use a different shipping method, they MUST use the shipping method chosen and paid for.

I had to go through PayPal for a charge back on this one because they would not honor their promises of a refund to make things right when shipping gets messed up and they cannot follow through on their promises.

Their inability to stand by what they represent in their Shopify business promises has harmed my business reputation with my most recent customers.

I need a fulfillment company I can trust and eProLo has a good concept, but they cannot stand up and delivery on what they promise.

If you want your business reputation damaged, use this app. I am in the process of withdrawing all of my products I have with them and going back to AliExpress directly.

They apologized, shipped out the item for free and gave full refund too, so i commend them on that .

This app is supposed to make it easy to fill orders, the issue is that it does not actually work. I ordered a few items after having them on my website and they never arrived. The support had nothing to say except they will arrive eventually and two months later and the items still haven't arrived and ive had to issue refunds to everyone. Do not use this app, just use Oberlo instead.

Wow where do I even begin, I don't normally write reviews because I feel they are all based on perception and memory but eprolo.....sheesh this is a NO just a BIG FAT NO! Save yourself and your pockets from this sham of a company. Shipping Times:
They will process your order and say it has been shipped and then change the actual date of shipping to make it look like it was only a few days.
The carrier they use YunTrack doesnt even start calculating the days until it is picked up and starts moving to seem like it was delivered in 2-4 days. The express shipping is joke they change the price of it whenever the want to. Some items have a fee some don't, some you can get express some takes 12-25 days but you wont know until after the order is made. All of their products you can find on aliexpress it wasnt until i was 50 orders in that I realized it was all LIES! The same exact product is more than likely cheaper and faster somewhere else. Customer Service
They only work after 9pm EST so you wont hear anything for days regarding any issues you have. You cannot cancel any orders once they have been made. They will tell you the item is shipped and just put a fake tracking number until the can actually get the product. To give you a recent example I ordered express shipping on 12/08 they didn't process to ship until 12/18 on 12/29 it WAS NOT EVEN SHIPPED! We asked to refund the shipping since we paid express but after looking at the tracking it left CHINA 12/26 and still not delivered as of today 01/05. I asked for a full refund as clearly it will be over 30 days by the time the customer receives the package and they say we need to keep waiting. Of course the customers wants a refund and still wants to know if they will get the item or not. I honestly was excited when I first found eprolo I was willing to overlook the high shipping cost just to ensure the delivery time.... WORST THOUGHT EVER!! Save yourself your business your reputation your bank accounts!!!
JUST DONT DO IT NO MATTER WHAT THIS APP WILL BE A PROBLEM. I should have known nothing good is free in the business world. Hope this was helpful I wish everyone success on your journey!

I would be very careful as they don't provide refunds for items that dont arrive to the customer and the provide false tracking numbers.

my request for help are urgent and have not been responded to. Immediate assistance is requested and no email has been received though requested in an issue related to customer product and shipping.