EPROLO‑Dropshipping & Branding

The service from this company is horrible. Wrote to them 5 days ago and still not even a response. Yes I am aware that there was a holiday but I work with 2 other companies providing the same service and both of them responded at least within 48 hours. I honestly believe that these star reviews are fakes. Even when there is no holiday it takes them 3 days to respond, to simple questions very unprofessional horrible service.

im broke my store clothing , with that EPROLO , verry poor quality products with a bad attitudine from support contact, ever also the delivery its take more than 1 month for get it.

Thats are verry unfair what we meet here , the eprolo is not meet theyr own rulles and that company its re-selling products from alliexpres . we HIGHTLY NOT RECOMMAND FOR USE IT. verry poor quality products and time shipping its take 1month

Be carefull on this type of app its broke my BUSSINS of 4 years , with FAKE SHIPPING TIME and ITEMS AND TERIFYED OF POOR QUALITY . please shopify delete this time of suppliers from here

Super plateforme fournisseur au top et réponse super rapide je recommande vivement

Spoke with an agent gave some useful information but was not clear on exact information of the communication of purchases and shipping after the site is up

NOT GOOD
THIS PRODUCT IS VERY BAD.
NOT WORKING AT ALL

Regrettably, my experience with this app has been disappointing. The fulfillment process takes an unreasonably long time, and the lack of responsiveness to my inquiries has been disheartening. In particular, my account manager, Ashley, has not been helpful in addressing my concerns. Timely communication and efficient service are vital aspects of any business, and unfortunately, these have been severely lacking.

I hope that improvements can be made to enhance the customer experience.

This app has made it very easy to find products for my shop it's easy too use and understand I have had no problems with this site to date

Shopify, you should not be forcing me to give even 1 positive star. I should have the option of commenting without stars. Better still, allow negative starts, because that is what I would give here.

Where do I begin? Shipping times are not accurate. I purchased a product for myself and received and received it after 40 days, but it stated 14-25 days for delivery - that was after 12 days to process, even though it stated 2-3 days. I was charged a shipping fee but it said free shipping. Support told me that shipping times and costs are not always accurate and to please understand! Would my customers understand if I told them that? Product prices increased from between $5 - $20 and I was not notified. It takes a long time to manually check over 70 products frequently, to determine if there has been a price increase! Most of the products I look at have no descriptions. Support told me that is all the information they can provide and to please understand. Would my customers understand if I told them nothing about the product? Any time I have contacted support, they have no been interested in fixing issues. Rather, they brush it off as not important - bad customer service!

I posted the above on January 29, 2021. I now want to add to it. I have had nothing but issues from Eprolo. Processing times are not accurate - I have a product that is urgent. They said processing will be 3-5 days. How do they work that out when their app says 2-3 days? I have been emailing then and today I told them it was day 5 for this urgent product. An email came back saying it will take an additional 1-2 (2-3 had become 6-7) days because they found a stain on it. Wonder when they were going to let me know. They wouldn't have if I hadn't kept emailing them. They don't always let you know when products are out of stock or discontinued. This makes you look stupid with customers if they order that product. EPROLO, I PAID FOR THIS PRODUCT ON 6 MARCH AND YOU STILL HAVE NOT DISPATCHED IT AND YOU ARE NOT REPLYING TO MY EMAILS. If your 2-3, I mean 6-7 day processing is accurate accurate, this product should show shipping details, but surprise surprise, it doesn't. My customer i asking where their products are. Their inventory is not real-time, so you could list products that are no longer available. I have had a few orders that I have had to cancel because the products are not available. It is mt reptation, my business, but they don't care. I have had several orders where the processing has gone over time. They never have express shipping fees loaded, even though they claimed many months ago that they would all be loaded. I seem to waist so much time contacting them and waiting and waiting for a reply. This adds an extra couple of days to the delivery.

So, I have had numerous issues with Eprolo over the time I have been using their app ~ 2 years. Their answer to everything is very often "please understand". Well Eprolo, please understand that I have removed all of your products from my store and have found another supplier. Once you finally fulfill this last order, I will be removing your app.