EPROLO‑Dropshipping & Branding , 리뷰 1,881개

Update: 9/21/20 Been working with Eprolo for almost a year now and their service is extremely good. Their communication is easy and no hassel. They update me on delays and availability. The only thing I would love improved is when items on your shop are no longer available, that it would be updated on our store. This is something that might be too hard to do, so I just once in awhile check to make sure the item is available so I won't lose out on sales.
I haven't sold anything yet but I've been testing their service by buying samples and the service is great. The customer service is great too being able to talk over skype makes things really easy for me. Only problem I have is their search engine isn't that great. Hopefully it improves over time.

Really love the app. We found great products with a wide range of categories. Love the fast shipping option 5 - 8 days branded invoices and packaging.

As a beginner, i need this type of app, easy to use, complete discriptions and pictures, straight forward and fast pushed up to store make my store look more professionals. Thanks you for your free app for all of us.

Great products & excellent customer service. Their response times are good, and they assist in fluent english.

Great app!!! Have been using it for a long time, even through pandemic times and it always does a great job. I highly recommend it! Would love to see it open a warehouse in the US soon. Bella responds to all enquiries promptly and kindly.

I like Epprolo. It does have its little problems from time to time. If you have a good account manager who helps is a plus. Most issues get sorted quickly.

Shopify, you should not be forcing me to give even 1 positive star. I should have the option of commenting without stars. Better still, allow negative starts, because that is what I would give here.

Where do I begin? Shipping times are not accurate. I purchased a product for myself and received and received it after 40 days, but it stated 14-25 days for delivery - that was after 12 days to process, even though it stated 2-3 days. I was charged a shipping fee but it said free shipping. Support told me that shipping times and costs are not always accurate and to please understand! Would my customers understand if I told them that? Product prices increased from between $5 - $20 and I was not notified. It takes a long time to manually check over 70 products frequently, to determine if there has been a price increase! Most of the products I look at have no descriptions. Support told me that is all the information they can provide and to please understand. Would my customers understand if I told them nothing about the product? Any time I have contacted support, they have no been interested in fixing issues. Rather, they brush it off as not important - bad customer service!

I posted the above on January 29, 2021. I now want to add to it. I have had nothing but issues from Eprolo. Processing times are not accurate - I have a product that is urgent. They said processing will be 3-5 days. How do they work that out when their app says 2-3 days? I have been emailing then and today I told them it was day 5 for this urgent product. An email came back saying it will take an additional 1-2 (2-3 had become 6-7) days because they found a stain on it. Wonder when they were going to let me know. They wouldn't have if I hadn't kept emailing them. They don't always let you know when products are out of stock or discontinued. This makes you look stupid with customers if they order that product. EPROLO, I PAID FOR THIS PRODUCT ON 6 MARCH AND YOU STILL HAVE NOT DISPATCHED IT AND YOU ARE NOT REPLYING TO MY EMAILS. If your 2-3, I mean 6-7 day processing is accurate accurate, this product should show shipping details, but surprise surprise, it doesn't. My customer i asking where their products are. Their inventory is not real-time, so you could list products that are no longer available. I have had a few orders that I have had to cancel because the products are not available. It is mt reptation, my business, but they don't care. I have had several orders where the processing has gone over time. They never have express shipping fees loaded, even though they claimed many months ago that they would all be loaded. I seem to waist so much time contacting them and waiting and waiting for a reply. This adds an extra couple of days to the delivery.

So, I have had numerous issues with Eprolo over the time I have been using their app ~ 2 years. Their answer to everything is very often "please understand". Well Eprolo, please understand that I have removed all of your products from my store and have found another supplier. Once you finally fulfill this last order, I will be removing your app.

The current agent that I have was great and helps me always in the shortest amount of time.

Biz is so much easier. Great CS, which enable us to do the same to our customers too. Plenty of great products to choose too.

it's all good and user friendly, easy to navigate, customer service is very good, shipping is very fair.