EPROLO‑Dropshipping & Branding

Do not use this supplier, not trustful at all. I ordered two products to test and in both products they screw it... one was not the right pattern and the other was not a correct size. I asked a refund and nothing till now. I already send them pictures that clearly shows they sent the wrong products and they keep not refunding me. Also the quality is very poor, they show photos that are not at all equivalent to reality. They dont care at all about their customers...if this was a test order i guess they should make all the efforts to keep clients...but if they do this in a test order , i can imagine in the future...

The shipping and processing times are no where near what they are advertising. I have orders that have been waiting to process for over a week at a time. I have paid for express shipping and it is not express but I am scared to not pay for it because I do not want my orders to be further delayed. Even the shipments that are processed out of there Chino Facility take a long time. I am just disappointed.

Update: this supplier continuously fails to deliver then they beg you to remove the unfavorable review playing on your heart strings saying it effects their salary and their boss is going to be upset blah blah blah. Beg you to take it down before the resolve the problem with promises to do better. I refused. Business owners need to know what they are dealing with.

My recent issue is they shipped the wrong product and on top of that short shipped the order to boot. I provided pictures, reiterated the issue at least 6 Times, broke it down into bullets to make it easier to follow and understand in
various emails all for them to come back asking for pictures and asking me to confirm what size needs to be shipped. Because I wasn’t being clear. So not only did the order not ship timely, it shipped wrong and their customer service team is purposely being obtuse or they have a real problem. I now had to refund the customer for the entire order. I am asking for a refund for the i shipped product and an escalation contact. Let’s see if that goes anywhere. I’ll be back with a third update on how they resolved this

Third update: I was finally able to have this resolved. They reshipped the order ( fingers crossed it goes well) and provided me a refund since I also had to refund my customer. Lily the escalation contact stepped in and her communication is very precise and clear and I appreciate that. it went a long way with de-escalating the situation. I am satisfied with the outcome of my dispute

If you enjoy giving refunds then this the app for you. If you don't like giving refunds then stay away from this app. 3 orders two late deliveries for refund. Yes they do have some good products but it's not worth dealing with customers who have not received their order for 30 days. They are pretty much a drop shipper too, when you order they have to wait for the company that actually has the product to ship it to them then they send it out to your customer. You might as well go with Alliexpress if you don't mind making your customer wait 25-30 days for delivery. Me, we don't operate that way our customers rely on us to deliver a product in a reasonable amount of time. Because of EPROLO my reputation on eBay and my store has suffered. I will never use another china distributor ever again. If you just do some research you will find some good distributors who are in the USA ProductPro for one, check them out. I said all that to say this, STAY AWAY FROM EPROLO if you care anything about your reputation.

DO NOT USE OR YOU WILL REGRET IT.

@shopify PLEASE REMOVE THEM FROM SERVICE.

THEY DONT DELIVER ON THEIR PROMISES AND THEIR STOCK QUANTITIES ARE WRONG.

They don't reply to you within 1 hour they don't have 24/7 customer support. they provide fake shipping tacking numbers like these 2 here.

https://t.17track.net/zh-cn#nums=DY0100044943736&fc=190208

https://t.17track.net/zh-cn#nums=33XHE280394101000935105&fc=1151

They don't work properly./ They're unreliable and untrustworthy. DO NOT USE.

And they still haven't delivered 1 of my orders@@@

I used this to handle orders that had run out from other suppliers. They DO NOT HAVE US WAREHOUSES unlike what they tell you. Its all a sham with "express shipping" from China. Many customers are still waiting up to a month to receive their orders and they just kept telling me I needed to wait a couple more days because they wanted to cover their asses. Its a lie. If your customers want their orders quicker than a month with express shipping I would go elsewhere.

Alot of products from eprolo are more expensive than local shops here in the UK. very difficult to use eprolo as a supplier of goods. no profit to be made.
new update as of 28.02.19 - placed order on the 12.02.19. order was shipped to america when i am in the UK. The tracking number is not working. its been 16 days for something they should be 5 - 8 days. Customer refund will be required soon i think. Not very good service at all.

I wish I could rate bellow zero this APP is untrustworthy!
My first 3 orders and they F**** up all of them the first one they couldn't source the product had to give a refund. the second one a costumer orders 2 cutlery sets and receives an a iron man phone case and the 3rd one is lost as never arrived!

Paid for duck tape with my logo and they don't even bothered.

This app is an insult and will ruin your name and company.
Costumer service is slow and just buys time and wastes your time.

DO NOT RECOMMEND EXTREMELY UNPROFESSIONAL AND UNTRUSTWORTHY.

DO NOT USE THIS APP! They completely lie about shipping times. All they do is order from Aliexpress and ship to their California warehouse, and then they ship to your customer. Why would I do that when I can just add the product to Oberlo or literally dozens of similar apps and order myself. The hilarious part is, in order to maintain a positive reputation I ordered the items from a supplier on Aliexpress, and then Eprolo finally said my items had shipped(Lie by the way all they did was print a label. As of this review NONE of my orders have actually shipped.) When I clicked the tracking it brought me to an aliexpress order tracking from the SAME supplier I ordered from. What a Joke! Don't risk your reputation with this app.

Im coming here to warn you all before you waste HOURS downloading and editing countless titles.
The shipping guarantee that they promise is a full blown lie!
It takes 18 days MINIMUM for shipping
I hate to write such a review but I feel this needs to be said.
The customer service is terrible.
Good luck getting ahold of anyone when you need a answer quickly.
There are on a different time zone and it can take about 24 hours to get a answer and even then its not usually the correct question that needs to be answered. So you re-ask the question again and wait another 24 hours.
THEN here is the real kick in the pants.
If you import any items in the URL area ( importing Ali Express items etc.)
they charge you a extra fee on top of the original price as a "finder fee" because according to them theyre needing to "find" the item.
I had a item that normally costs me $3.50 they bumped it to $12.00
plus shipping.
I was forced to buy off-line because of this price increase.
I contacted Shopify right away and they contacted the company and the company said they didn't do it.
However I have copies and screen shots proving what they did and them also admitting to it.
Because of their 'finder fees" unethical business practices and lack of customer service I deleted over 600 + items , hours of time, including me paying someone to write beautiful descriptions on each product.
THAT should tell you right there just how serious I am.
1. your shipping isn't 4-8 days its 18
2. I also paid for speedy express shipping on one item because I was told the item would take a month and the item STILL isn't delivered., I now have a upset client. The express shipping was refunded to me however they admitted that it was never applied to the product and they're " sorry"
3. $400 down the tubes to hire someone to write product descriptions that cant transfer to a different company even if its the same product.
I wish someone would've warned me like I am warning you.
Use at your own risk.
DON'T IMPORT ITEMS THROUGH THE URL feature it will cost you extra.
Don't believe be :? see for yourself.

Still no reply... Bad communication. Applied for product sourcing awhile ago but its still under review... no explanation.