EPROLO‑Dropshipping & Branding , 1 491 recensioner
I have been using their services for more than two and half years now. Initially, they were reliable, but now they are getting worst day by day, especially their customer service. It takes almost 10 days to fulfil orders, and even after paying for faster shipping, deliveries are not made on time. Sometime when products are out of stock at there side they never inform you. When you try to reach out to them, they take a long time to respond, and when they eventually do, they have nothing but excuses. The feedback service they provide also does not work. You can not make a complaint about these managers' unresponsive behaviour. Unfortunately, every few weeks, they replace the manager, and the new ones are always worse then the past one. Now they appoint this new Manager "Yang" she don't reply to my messages in time. I have to wait at least two days for any respose They are just giving me so much headache these days. Now I am forced to find different suppliers.
I have been asking them to delete my account for over 2 weeks, and they have not done it. I don't know why this is so hard for them to do. Just delete my account already! Ticket #SEJT0: Delete My Account
I DON'T RECOMMEND THIS APP. The support is really terrible even though they SAY they have 24/7 support -- they don't. Product selection is very limited, plus all the products that they DO have do not have accurate sizing, photos and information. Shipping is expensive and unreliable, tracking information is not correct (tracking numbers are fake or non-existent). The worst part is, they will SPAM you with emails saying that your Eprolo account has a new order -- even if the order is meant for a different vendor/supplier. This app will try to hijack EVERY SINGLE ORDER that comes in, even if it isn't meant for them. STAY AWAY!!!!!
This app/company just sucks, period. Shopify should not have them listed on the app store.
@Shopify you guys need to get rid of this horrible app!
I am still fighting with this company to delete all my information. they won't do it, they are making it so difficult. First they said they needed the tech team do delete my data, and now they are saying that my agent is the only one who can do this. BE CAREFUL with this company. Once they have your information they won't let it go. I am about to hire a lawyer to sue them to get my data deleted. This is getting so out of hand.
They never deleted my information. I reached out to Shopify support, I've spoken to my "account manager", I've emailed back and forth for weeks, and they still have not deleted my account information. These people are the worst. I give up. I don't have time to continue fighting these incompetent fools.
I am the owner of a Shopify store in the States. Be very careful with this app. At first IT was ok to use shipping was not to late not to early. Then ask for a refund because of wrong product with a picture . They do not refund for their mistakes. Will tell you it's your website for not being clear. Could not see it clearly. They are telling me that SOUTH is spelled Sath and WHILE is spelled Wile. I sale varsity jackets and the last 4 have been a nightmare. All 4 spelling or designs did not match my website. They say it's my website. If they could not see the spelling clearly they could have reach out. Closing my stores with them. Glad I did not bring all four of my stores over. Just be careful with app and the services
I have been working with them for over 6 months:
+ Delivery available to most countries. Other suppliers have less countries to deliver
+ Prices for some products below
- Inconvenient balance replenishment system, but if you immediately pay for orders with a credit card, then this is not a problem.
Addition: support has become worse... We have to wait for an answer for 3-4 days. Now there are problems with orders, but they do not help to solve them. They say they will check and you have to wait a very long time.
After I put 1 point, they began to work better and suggested that I raise the mark. I raised it to 4 points. Now I lowered it to 2 points so THEY AGAIN PAY ATTENTION TO MY PROBLEMS!
DO NOT USE OR YOU WILL REGRET IT.
@shopify PLEASE REMOVE THEM FROM SERVICE.
THEY DONT DELIVER ON THEIR PROMISES AND THEIR STOCK QUANTITIES ARE WRONG.
They don't reply to you within 1 hour they don't have 24/7 customer support. they provide fake shipping tacking numbers like these 2 here.
They don't work properly./ They're unreliable and untrustworthy. DO NOT USE.
And they still haven't delivered 1 of my orders@@@
They are giving you 500 E-coin and 500 import list products if you give them a good review. The shipping isn't even good. Do not recommend
Shopify, you should not be forcing me to give even 1 positive star. I should have the option of commenting without stars. Better still, allow negative starts, because that is what I would give here.
Where do I begin? Shipping times are not accurate. I purchased a product for myself and received and received it after 40 days, but it stated 14-25 days for delivery - that was after 12 days to process, even though it stated 2-3 days. I was charged a shipping fee but it said free shipping. Support told me that shipping times and costs are not always accurate and to please understand! Would my customers understand if I told them that? Product prices increased from between $5 - $20 and I was not notified. It takes a long time to manually check over 70 products frequently, to determine if there has been a price increase! Most of the products I look at have no descriptions. Support told me that is all the information they can provide and to please understand. Would my customers understand if I told them nothing about the product? Any time I have contacted support, they have no been interested in fixing issues. Rather, they brush it off as not important - bad customer service!
I posted the above on January 29, 2021. I now want to add to it. I have had nothing but issues from Eprolo. Processing times are not accurate - I have a product that is urgent. They said processing will be 3-5 days. How do they work that out when their app says 2-3 days? I have been emailing then and today I told them it was day 5 for this urgent product. An email came back saying it will take an additional 1-2 (2-3 had become 6-7) days because they found a stain on it. Wonder when they were going to let me know. They wouldn't have if I hadn't kept emailing them. They don't always let you know when products are out of stock or discontinued. This makes you look stupid with customers if they order that product. EPROLO, I PAID FOR THIS PRODUCT ON 6 MARCH AND YOU STILL HAVE NOT DISPATCHED IT AND YOU ARE NOT REPLYING TO MY EMAILS. If your 2-3, I mean 6-7 day processing is accurate accurate, this product should show shipping details, but surprise surprise, it doesn't. My customer i asking where their products are. Their inventory is not real-time, so you could list products that are no longer available. I have had a few orders that I have had to cancel because the products are not available. It is mt reptation, my business, but they don't care. I have had several orders where the processing has gone over time. They never have express shipping fees loaded, even though they claimed many months ago that they would all be loaded. I seem to waist so much time contacting them and waiting and waiting for a reply. This adds an extra couple of days to the delivery.
So, I have had numerous issues with Eprolo over the time I have been using their app ~ 2 years. Their answer to everything is very often "please understand". Well Eprolo, please understand that I have removed all of your products from my store and have found another supplier. Once you finally fulfill this last order, I will be removing your app.
They apologized, shipped out the item for free and gave full refund too, so i commend them on that .
Do not use this supplier, not trustful at all. I ordered two products to test and in both products they screw it... one was not the right pattern and the other was not a correct size. I asked a refund and nothing till now. I already send them pictures that clearly shows they sent the wrong products and they keep not refunding me. Also the quality is very poor, they show photos that are not at all equivalent to reality. They dont care at all about their customers...if this was a test order i guess they should make all the efforts to keep clients...but if they do this in a test order , i can imagine in the future...
I doooo nnooootttt recommend. Orders are taking days to be quoted. Agent will not respond on time. You willl have orders pending for 3 days meaning they haven’t even been half processed. Don’t not waste your time. If you wanna give good service to your customer look for another app. Do not download. My customers will order a certain item and they “ didn’t have it” that lead them send them a different item. I could’ve jut download another dropshipping app and my customers will at least receive the correct item. Also they charge you 20$ just for shipping. Doooo nottt use it.