Recensioner (2 187)

Helhetsomdöme
4,9
Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 7 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 2 % av omdömena har 1 stjärnor
13 november 2019

Im coming here to warn you all before you waste HOURS downloading and editing countless titles.
The shipping guarantee that they promise is a full blown lie!
It takes 18 days MINIMUM for shipping
I hate to write such a review but I feel this needs to be said.
The customer service is terrible.
Good luck getting ahold of anyone when you need a answer quickly.
There are on a different time zone and it can take about 24 hours to get a answer and even then its not usually the correct question that needs to be answered. So you re-ask the question again and wait another 24 hours.
THEN here is the real kick in the pants.
If you import any items in the URL area ( importing Ali Express items etc.)
they charge you a extra fee on top of the original price as a "finder fee" because according to them theyre needing to "find" the item.
I had a item that normally costs me $3.50 they bumped it to $12.00
plus shipping.
I was forced to buy off-line because of this price increase.
I contacted Shopify right away and they contacted the company and the company said they didn't do it.
However I have copies and screen shots proving what they did and them also admitting to it.
Because of their 'finder fees" unethical business practices and lack of customer service I deleted over 600 + items , hours of time, including me paying someone to write beautiful descriptions on each product.
THAT should tell you right there just how serious I am.
1. your shipping isn't 4-8 days its 18
2. I also paid for speedy express shipping on one item because I was told the item would take a month and the item STILL isn't delivered., I now have a upset client. The express shipping was refunded to me however they admitted that it was never applied to the product and they're " sorry"
3. $400 down the tubes to hire someone to write product descriptions that cant transfer to a different company even if its the same product.
I wish someone would've warned me like I am warning you.
Use at your own risk.
DON'T IMPORT ITEMS THROUGH THE URL feature it will cost you extra.
Don't believe be :? see for yourself.

Darkest Hour
USA
27 dagar användning av appen
Redigerat 27 april 2019

Still no reply... Bad communication. Applied for product sourcing awhile ago but its still under review... no explanation.

Mistropica
Nya Zeeland
19 dagar användning av appen
EPROLO svarade 12 augusti 2020

Thank you for your review, our sourcing team has sent a notification email to you about the product sourcing issue, and our team is based in China, communication may not be instant due to the jet lag. Thanks

18 februari 2019

I was excited to try this app because of the promised delivery times and the product was what I needed. However my test order has been sitting unfulfilled for over a week (paid for the “express” that is supposed to be delivered to customer in 5-8 days) with absolutely NO response yet to any of the messages I have sent. I do not recommend you waste your time on this supplier like I did.

Appalachian Bittersweet
USA
16 dagar användning av appen
EPROLO svarade 12 augusti 2020

Thank you for your review. EPROLO US Express Shipping is now back to normal, truly sorry about the delay. Our logistics team will keep improving the shipping time.

21 april 2021

Very poor app customer service is terrible they don't understand my questions, going round in circles beware of using this app.

Charming Jewels Boutique
Storbritannien
11 dagar användning av appen
26 februari 2019

It's like a useless version of Oberlo. Was promised the ability to import new products from Alibaba by simply entering the URL. Failed every attempt to do so. Don't waste your time.

The Handsome Grouse Soap Co.
Kanada
6 dagar användning av appen
EPROLO svarade 1 mars 2019

Hi
The Product Sourcing feature is not like other apps you can directly import product from other marketplaces, and the suppliers will handle the shipping for you when you make a sale. All products are stocked in Eprolo warehouse and all packages are shipped from Eprolo warehouse. So our sourcing team has to confirm if we can locate the supply of the product you imported first.
You have imported 3 products from Alibaba, they were refused because many Alibaba products have minimum quality and we cannot stock or purchase a hundred pieces at the beginning for you.

Redigerat 22 december 2018

I use this side by side with Oberlo, This App is laggy and at times turns every title the same .. ex if I have something titled Forest pendant and I alter the description and price the rest of the items in the import list change to that Title Forest Pendant and I have to close the app and reopen it to go away Recently I asked a question and my reply was :

Rick:

Sorry, these products are U.S based and we can not dropship.

2018-12-21 09:44:47

I did not ask them to dropship I inquired If they could get a few products FROM CHINA! Not The US ... you know they ask us to ask them So umm yeah just another wannabe Oberlo app IMO AFTER I Clicked "Submit Review" it gave me another window wanting to delete my 1 star review LOLOL

Wicked Crazy Creations
USA
3 dagar användning av appen
EPROLO svarade 12 augusti 2020

Thank you for your review, ERPOLO App can do way more than Oberlo, Importing product from Aliexpress, fulfill orders in bulk from Aliexpress with a few clicks, and it`s free for everyone.

23 oktober 2019

Very buggy and laggy, but pretty much the same as oberlo. I wanted to delete the app but somehow EPROLO doesn't let me remove it from shopify. Can't recommend this app...

Valleyhoop
Schweiz
3 dagar användning av appen
EPROLO svarade 23 oktober 2019

Very confused and very disappointed, just installed EPROLO app for 3 minutes and posted this 1-star review. EPROLO app is not like Oberlo, It can do way more than Oberlo and you can easily remove EPROLO app from your Shopify admin- Apps page, just simply click the uninstall button.

1 juni 2019

I searched for car accessories and absolutely every product I found with EPROLO, I also found it much, much cheaper on AliExpress. So, at least for me, it's totally useless. Uninstall.

Ruko Store
Storbritannien
37 minuter användning av appen
EPROLO svarade 3 juni 2019

Most of the products on Aliexpress are not included with shipping fees. At Eprolo, all products are free shipping. That`s why you may see the price is higher than Aliexpress. Also, Eprolo provides free supply management, quality control, customize invoice and packing. Which you will never find from Aliexpress. You have just installed Eprolo app for less than 20 minutes and leave this 1-star review and said this App is useless. This is not true and I believe thousands of Eprolo users can prove that.

27 juni 2019

Do not use the APP to if you are planning on shipping to South Africa. It is not setup for South Africa. Repeat: Do not use the APP to if you are planning on shipping to South Africa. It is not setup for South Africa.

DazeSquad
Sydafrika
9 minuter användning av appen
EPROLO svarade 28 juni 2019

Hi
We were really confused about this 1-star review, Eprolo app supports worldwide shipping and this app is available for all sellers from any countries. You have just installed Eprolo app for 5 minutes and leave us this 1-star review, you could contact us via email or LiveChat if you have any questions. This is really a heartbreaker action since our developers are working so hard to create more useful features every day.

21 februari 2019

This app is a scam. Look at what they write in small letters inside the app (notice: Balance is $100): "What if I can not spend all the balance before I uninstall Eprolo? Processing the prepayment only when you want to choose Eprolo as a long term partner because balance cannot be withdrawn. You can order products from Eprolo for yourself to spend all the balance." ...In other words, they suck you up in $100 even if you make no sales. Shopify should ban these companies permanently. What an insult!!!!

Prime Desire
Litauen
8 minuter användning av appen
EPROLO svarade 1 mars 2019

Hi
I think there is a misunderstanding. You have just installed Eprolo app for 2-3 minutes and written this review. This is not fair because you haven`t spent any time to experience the app before writing the review.
the prepayment feature is only for sellers who already have orders going on Eprolo. Paypal charges 3% fees from us of each payment, we offer this feature so that sellers can prepayment once to avoid the Paypal fees, and we return the fees to the seller. this is a win-win option for both sides.