EPROLO‑Dropshipping & Branding , 1 491 recensioner
I do not have much to say yet as I have not fully launched my store! However, the communication and response with my agent is pretty great! Once my business take off and I have been with them long enough I would be back to give a better review! For now, as a beginner its a great place to start!
The thing that is scaring me the most is that I see all the reviews and the company has not responded to the reviews with a resolution to the customers with complaints. This shows me that you will be very inattentive to me as a customer. I haven't ordered anything as of yet, but PERCEPTION is everything. Although the cloths are cute.
It's okay. My biggest concern is with the inventory quantity, which it's not accurate. They were always quick in their response, but for that reason I decided to not use their services anymore.
The products are displayed randomly and you have to dig through the pile of products to find what you are looking for. It would be to group them into several categories
I have used eprolo as an alternative to aliexpress, they are a bit easier to use and have good shipping options on most products. they can do better with the quality of the product pictures.
I'm using this app with my online store and I have been having issue after issue. Some times my orders from my store do not sync for me to place the order which causes a delay in shipping. Another time, once I purchased the order, the payment and shipping details would not sync until 2 days later. This also causes delay in communicating with my customers and causes friction.
Then, there is not a customer service representative on my time zone, therefore, I have to wait 12-24 hours for a reply. Not good for business relationships.
I use this app to process and manage orders. The shipping method without the express option takes forever to get your consumers their product, which upsets me, which is why I gave 3-stars.
This company is not awful but it does have it's major flaws that I can warn you about that I wish I knew before I worked with them: 1. Beware, that all items are shipped from china. It may say US WAREHOUSE but you must have "stable sales" for them to use it they say. So if you are starting out and trying to build your brand, they ship from china just like aliexpress. Your tracking for customers will have Chinese in it so your customers will know. 2. They do not keep live inventory. So if your customer orders something, like 2-4 days after, they might hit you up and say that it is out of stock and will refund you. This is hard because your customer ordered it 4 days ago and now you have to tell them it is out of stock? I have loss a lot of money from this happening. It does happen more often than you would like. It is out of their control they say because they say they have high volume in orders so beware of that too, it can get messy. 3. Also not very great quality stuff. Everything runs small so beware of that. I have received items that don't really look like the picture. They are thin, cheap looking or even slightly different pattern. Some good items, but many not so I recommend to order samples and test before drop shipping to customers. Simple to use, so if you are a beginner, it was very easy to use and get started. Also pretty good profit margins if you can find a good reliable product. I suggest having a small catalog if you will work with this company! Good luck!
When the process works it’s great and orders are generally delivered within 10 days, but when it goes wrong it’s really bad and leads to a very poor customer experience. The fast delivery with Express shipping can take up to 4 days processing before even shipping the orders out which leads to long delivery times. Have also had several missing and incorrect orders shipped to customers.
the app what any other app do in term of importing products to your store in efficient way and professionally, unfortunately couldn't fulfil my orders through the app because it was the time of the pandemic COVID-19. so i didn't had the chance to use it further as everything came to a halt, would have give it more stars if i was able to follow the progress of fulfilments