EPROLO‑Dropshipping & Branding

Shopify, you should not be forcing me to give even 1 positive star. I should have the option of commenting without stars. Better still, allow negative starts, because that is what I would give here.

Where do I begin? Shipping times are not accurate. I purchased a product for myself and received and received it after 40 days, but it stated 14-25 days for delivery - that was after 12 days to process, even though it stated 2-3 days. I was charged a shipping fee but it said free shipping. Support told me that shipping times and costs are not always accurate and to please understand! Would my customers understand if I told them that? Product prices increased from between $5 - $20 and I was not notified. It takes a long time to manually check over 70 products frequently, to determine if there has been a price increase! Most of the products I look at have no descriptions. Support told me that is all the information they can provide and to please understand. Would my customers understand if I told them nothing about the product? Any time I have contacted support, they have no been interested in fixing issues. Rather, they brush it off as not important - bad customer service!

I posted the above on January 29, 2021. I now want to add to it. I have had nothing but issues from Eprolo. Processing times are not accurate - I have a product that is urgent. They said processing will be 3-5 days. How do they work that out when their app says 2-3 days? I have been emailing then and today I told them it was day 5 for this urgent product. An email came back saying it will take an additional 1-2 (2-3 had become 6-7) days because they found a stain on it. Wonder when they were going to let me know. They wouldn't have if I hadn't kept emailing them. They don't always let you know when products are out of stock or discontinued. This makes you look stupid with customers if they order that product. EPROLO, I PAID FOR THIS PRODUCT ON 6 MARCH AND YOU STILL HAVE NOT DISPATCHED IT AND YOU ARE NOT REPLYING TO MY EMAILS. If your 2-3, I mean 6-7 day processing is accurate accurate, this product should show shipping details, but surprise surprise, it doesn't. My customer i asking where their products are. Their inventory is not real-time, so you could list products that are no longer available. I have had a few orders that I have had to cancel because the products are not available. It is mt reptation, my business, but they don't care. I have had several orders where the processing has gone over time. They never have express shipping fees loaded, even though they claimed many months ago that they would all be loaded. I seem to waist so much time contacting them and waiting and waiting for a reply. This adds an extra couple of days to the delivery.

So, I have had numerous issues with Eprolo over the time I have been using their app ~ 2 years. Their answer to everything is very often "please understand". Well Eprolo, please understand that I have removed all of your products from my store and have found another supplier. Once you finally fulfill this last order, I will be removing your app.

Eprolo is an incredibly helpful website for dropshippers. The products are ready to launch without any effort, and the customer service is top-notch. Whenever I have a question, Irving is always ready to answer me. I highly recommend Eprolo to anyone who is doing dropshipping

The best agency I've ever worked with! They are very professional and knowledgeable in their field. They helped me with my dropshipping business and their work was outstanding.

Biz is so much easier. Great CS, which enable us to do the same to our customers too. Plenty of great products to choose too.

it's all good and user friendly, easy to navigate, customer service is very good, shipping is very fair.

My sales representative is awesome! She goes above and beyond to make sure my products ship out on time.

I have tried other drop shipping apps and this app is by far the best app I came across. I have been using this app for few months now and the way they handle orders is perfect. The prices are a bit higher than other drop shipping apps and I hope they will work on their pricing structure to grab more clients. Other than that, good work guys! Their response to your querries are very efficient. I highly recommend their fulfilment service to anyone who is interested to start a dropshipping business.

Eprolo is perfect

Eve from Eprolo helped me a lot in fixing Tech related issue. The customer support in Eprolo is great . Highly Recommended !

I use this app to help me getting the products faster to my clients this is a game changer totally love it