Everything In Possible
They apologized, shipped out the item for free and gave full refund too, so i commend them on that .
Very bad! I did an order on 2 of April and since today I don't know where is my order, I wrote them to know the situation of my product, and the response was that the order was prepared 12 of April, passed 15 days I wrote them again and they said that the order was prepared on 26 of April, so I got tired, and I have to make conscious to everyone that this app is one of the worst apps that I met ¡Not the best option to work with!
Charming Jewels Boutique
Very poor app customer service is terrible they don't understand my questions, going round in circles beware of using this app.
SERIOUSLY MESSED UP WITH ORDERS. EXTREMELY POOR. ONLY 40 PERCENT OF THE ORDERS GET FULFILLED. ORDERS FROM 15TH JAN HAS NOT BEEN FULFILLED IMAGINE THE CUSTOMERS CONTANTLY CONTACT US. SO STRESSED.
Ruby's Luxe Boutique
my request for help are urgent and have not been responded to. Immediate assistance is requested and no email has been received though requested in an issue related to customer product and shipping.
Wow where do I even begin, I don't normally write reviews because I feel they are all based on perception and memory but eprolo.....sheesh this is a NO just a BIG FAT NO! Save yourself and your pockets from this sham of a company. Shipping Times:
They will process your order and say it has been shipped and then change the actual date of shipping to make it look like it was only a few days.
The carrier they use YunTrack doesnt even start calculating the days until it is picked up and starts moving to seem like it was delivered in 2-4 days. The express shipping is joke they change the price of it whenever the want to. Some items have a fee some don't, some you can get express some takes 12-25 days but you wont know until after the order is made. All of their products you can find on aliexpress it wasnt until i was 50 orders in that I realized it was all LIES! The same exact product is more than likely cheaper and faster somewhere else. Customer Service
They only work after 9pm EST so you wont hear anything for days regarding any issues you have. You cannot cancel any orders once they have been made. They will tell you the item is shipped and just put a fake tracking number until the can actually get the product. To give you a recent example I ordered express shipping on 12/08 they didn't process to ship until 12/18 on 12/29 it WAS NOT EVEN SHIPPED! We asked to refund the shipping since we paid express but after looking at the tracking it left CHINA 12/26 and still not delivered as of today 01/05. I asked for a full refund as clearly it will be over 30 days by the time the customer receives the package and they say we need to keep waiting. Of course the customers wants a refund and still wants to know if they will get the item or not. I honestly was excited when I first found eprolo I was willing to overlook the high shipping cost just to ensure the delivery time.... WORST THOUGHT EVER!! Save yourself your business your reputation your bank accounts!!!
JUST DONT DO IT NO MATTER WHAT THIS APP WILL BE A PROBLEM. I should have known nothing good is free in the business world. Hope this was helpful I wish everyone success on your journey!
I doooo nnooootttt recommend. Orders are taking days to be quoted. Agent will not respond on time. You willl have orders pending for 3 days meaning they haven’t even been half processed. Don’t not waste your time. If you wanna give good service to your customer look for another app. Do not download. My customers will order a certain item and they “ didn’t have it” that lead them send them a different item. I could’ve jut download another dropshipping app and my customers will at least receive the correct item. Also they charge you 20$ just for shipping. Doooo nottt use it.
Where do I begin? Shipping times are not accurate. I purchased a product for myself and received and received it after 40 days, but it stated 14-25 days for delivery - that was after 12 days to process, even though it stated 2-3 days. I was charged a shipping fee but it said free shipping. Support told me that shipping times and costs are not always accurate and to please understand! Would my customers understand if I told them that? Product prices increased from between $5 - $20 and I was not notified. I takes a long time to manually check over 70 products frequently, to determine if there has been a price increase! No GTIN provided for products. Some products do not have brand names. this means you cannot list those products on Google! Most of the products I look at have no descriptions. Support told me that is all the information they can provide and to please understand. Would my customers understand if I told them nothing about the product? Any time I have contacted support, they have no been interested in fixing issues. Rather, they brush it off as not important - bad customer service!
Thrift Galaxy LLC
DO NOT USE THIS APP! They completely lie about shipping times. All they do is order from Aliexpress and ship to their California warehouse, and then they ship to your customer. Why would I do that when I can just add the product to Oberlo or literally dozens of similar apps and order myself. The hilarious part is, in order to maintain a positive reputation I ordered the items from a supplier on Aliexpress, and then Eprolo finally said my items had shipped(Lie by the way all they did was print a label. As of this review NONE of my orders have actually shipped.) When I clicked the tracking it brought me to an aliexpress order tracking from the SAME supplier I ordered from. What a Joke! Don't risk your reputation with this app.
they don't ship the products you order out. instead they wait multiple weeks and tell you then that it's not in stock. they will offer you store credit but won't offer an actual refund. we only have this still installed to try to use our store credit, and they have messed up multiple orders since then even still.