Overall rating Based on 258 reviews
So for the second time I was told by several days later by customer service that a product cannot be shipped using express after 3 orders were already placed. Why is there even an option to have something shipped express just to be told days later and it can’t be. I also had a customer place a order on 6/12 and there is still no tracking info available and customer service has not responded to my email. I would not recommend this app for electronics. Everything was going nice and smooth until recently and it’s quite frankly annoying.
Wee Wendy Woo
Great app easy navigated and friendly customer services who are also very responsive. Delivery time is great and help me secure my orders due to the quick delivery. Had a small problem with delivery but Paul was great as usual and sorted it out very quickly
This company is in a downward spiral what I loved about it no longer applies. Messed up a lot of my order recently and are full of excuses as to why. One is the supplier sent the wrong item if that is the case why not contact me and make sure the customer is prepared to wait. Lack of communication when something does go wrong is and has destroyed a good reputation I had build up. When you complain about delays in order in which my customer had already got fed up waiting and cancelled there order it is tough they just tell when the order will be delivered or leaving the processing centre. I have stuck by this company but I feel my loyalty to them is not been appreciated. In the process of finding an alternative. I Was a great company and when it works it works well. I am out of pocket because of this company and asked to be refunded for the order that had problems and got an email to say that would happen but it has not and they have now refused to honour the email. The company is a joke
the support team is not cooperative, every imported item takes ages to import upto one week for a single product to import. its better to list manually rather than using this app.