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I had some communication and trust issues with the assigned young and fearless "account manager", but Imtiaz (his boss) was involved in the case immediately and resolved it professionally and respectfully.
Honestly, it is a good platform. We've worked with more than 5 similar shipping service providers and eShipper is one of the best for seamless integration with Shopify. The most competitive pricing that we've noticed are UPS and DHL in many cases, and even Purolator once in a while.
Overall I would recommend the service. It's definitely worth trying.
Such a shame that it could have been a 5-star.
I would recommend e-shipper. The ease for us and our customers is wonderful. I'm still figuring out a few bugs but I am working with Maui Malonzo in tech support who is so responsive, well informed and always follows up - which is great. And Komal Puri my rep who calls me back at all hours!
The information migrates quite well from Shopify to the e-shipper site but some fields are frustrating. It will auto-populate incorrect info so I'm hoping they get this fixed.
But overall very happy.