DeS AI Commerce Agent

The AI Agent Bot is a strong addition to a skincare e-commerce website. It can make product discovery easier by asking customers about their skin concerns, skin type, routine and goals, then guiding them toward relevant products.
What works well:
- Helps customers find suitable skincare products quickly.
- Reduces the need to browse through multiple product pages.
- Can recommend products based on skin concerns such as acne, pigmentation, dryness, ageing and sun protection.
- Useful for customers who don't know which product to start with.
- Can answer common product questions such as usage, ingredients, routine order and suitability.

We’ve been using the DES AI Commerce Agent for our sanitaryware store, which has a large and diverse product inventory, and it has made product discovery much easier for our customers.

Instead of manually searching through hundreds of products, customers can simply describe what they need in normal language, and the AI helps them find the right products, compare options, and get answers about specifications, availability, shipping, returns, and more.

What I particularly like is that it works like a 24/7 sales assistant for our store.

We run a medical store website with a large inventory, and finding the right product can sometimes be challenging for customers.

I personally use this app on my store, and the experience has been really impressive. It makes product discovery much easier—users can simply describe what they’re looking for and quickly find relevant products.

What I like most is that it feels like I’m actually talking to my store rather than just searching through a website.

The live chat experience is also very good, making it easier for customers to ask questions and get help while shopping.

Overall, it’s a great.