Essential Countdown Timer Bar
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Every time I tried adding the timer to my collection or product page, it wouldn’t appear. I had to reach out to customer support, and since they don’t offer 24/7 service, by the time they fixed it, my sale had already ended.
Thank you for your feedback. The changes we implemented were specifically for the timer, which do not have the ability to alter the header or navigation bar. We reached out to you multiple times with an explanation and also offered additional assistance as a gesture of goodwill.
Zydrunas
thank you for your great app
Thank you for your review 👍
Zydrunas
I used this app and it works but I wish it was a little more customizable. Mainly I want to change the font size for mobile devices.
Hello!
Thank you for your feedback, it is really important to us!
Sorry to hear you're missing some customization options in our app. We're always happy to provide additional customization if needed. I'll send you a separate email to better understand your needs and we'll implement some custom changes for you in no time!
Justas (co-founder)
It felt good at first, but now it suddenly won't open. I do not know where it was wrong, its interface is blank.
Thank you for your feedback. Sorry to hear you had a less than perfect experience using our countdown timer. Your satisfaction is our #1 priority, so we will do our best to help you get the most out of our product and assist you with any issue you might encounter along the way.
We tried to contact you via your Shopify store email and through the customer success page on your store. Unfortunately, we haven’t got a reply.
Could you let me know if the problem still remains? Looking into our logs, we don’t see any unexpected issues. I would be happy to look into the issue and provide further support. To do so, I requested access to your store apps page to investigate the issue more in-depth.
Thank you for giving Essential Countdown a try! And if you ever run into any problems - don’t hesitate to reach out to support! As a small team, we really strive to provide the best customer support to our users and are always there to help you out! 🖤
Justas (co-founder)
Thank you for the review 🙌
Zydrunas