Essent Preorder Back in Stock

Works great on Shopify not well with 3rd party platforms

Looks nice on the site, i found it a little tricky to set up - but im certainly no tech wizard. Matas replied quickly and answered my questions directly.
Fingers crossed the app performs well.

The app is great. but there are some issues regarding to preorder. some preorder products is not showing as a preorder. The payment option also. We are hoping that you can consider Philippine merchants to activate full options for Full payment and partial payment without using shopify payments. Because Shopify payments is not currently available in Philippines. Hoping this could be change in the future for your Philippine users/subscribers. Thank you

★★★★☆

Rocky start, but the team fixed everything and made it right

I'll be honest about the full experience. The app went live on my store with several bugs over a few days: the pre-order button reverted to "Add to cart" on variant change, discounts didn't show, translations failed, fonts were off, and at one point prices disappeared entirely on multi-variant products — which briefly cost me sales during an active campaign. In the early going, each fix tended to surface a new issue, which was frustrating.

That said, the support team did not give up. They worked through every single problem with me, and in the end all of it was resolved: prices now display correctly on variant products, the collection-card discount matches the pre-order state, fonts are consistent, and translations work. They also offered me their Founder plan as compensation for the time it took.

So: a bumpy start, but a team that genuinely sees things through and stands behind their product. If these issues had been caught before release it would be a clean 5 stars — but given how seriously and persistently they handled it, I'm comfortable recommending the app. My one tip: pilot it on a single product first, especially if you sell multi-variant items.

Essentials is essential to my business. As a small store with limited space, I can’t carry a large inventory, so their service is crucial. Essentials supports my pre-orders and helps me better understand what my customers want.

However, I do wish we are able to do partial payments for those who can't access Shopify Payments depending on what part of the world they are in.

Love this tool. Get ready to get a TON of customer service support of people hoping to get their product soon.

Shipment delays = Customer Service flooded
Shipment delays = Chargebacks

Just be ready for those complaints and chargebacks, and you'll be fine!

it has worked well so far sometimes when stock is updated its does sometime take sometime to change back from the Pre-order button but it has generally been useful and allowed me to still make sells and manage my new stock its generally very helpful and I've used other software that are just nowhere near as easy accessible as this application or work aswell.

The app works really well for taking Pre-Orders and was critical to getting the functionality I needed. The tech support is incredibly responsive and knowledgeable. The only reason this is a 4 star review instead of 5 is that there are a few areas that I would like a little more control (pre-order eta dates, customizable tags for order status, more email customization options) but other than that, I am please with the app and support so far.

Great for customer-facing pre-ordering. Seamless integration and set up. Customer support team was great. The one thing that this app does not do is change the shipping date on our fulfillment side - we have to do this manually.

Easy to set up and good response time from support.They only issue is you can;t set up the limit, you have to load them manually which is a pain.