Essent Preorder Back in Stock
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Setup was quick and straightforward, and the app integrates well into our site. Customer support has also been responsive and helpful.
That said, there are some major drawbacks you should be aware of:
Email delivery is unreliable, which makes communication with customers difficult.
Pre-order status does not show up on the customer’s purchase/order confirmation. While it’s visible on the product page and button, the lack of labeling on the actual order leaves customers confused after checkout.
If you delete the app, it will wipe pre-order markings from existing orders. I was fortunate enough to ask before uninstalling, otherwise this could have caused serious issues.
If these concerns matter to your workflow, I’d recommend avoiding this app for now.
Thank you for your feedback and for highlighting both the positives and concerns. We reached out directly but haven’t heard back yet. We’re committed to improving email reliability and order labeling, and appreciate your input. If you’d like to discuss further, our support team remains available to help.
Zydrunas
Loading is extremely slow. I've tried restarting my computer, restarting my network, using different browsers and different computers, but I still can't open or load this software.
Hi there,
Sorry about the issue you faced. We reached out to you multiple times, trying to assist you with this. If you would like, please give our application another try, and we will make sure the app works as smoothly as possible. We do havea 247 support team if you need our help.
Zydrunas
BIEN
Thank you for your positive comment on the review. We reached out to learn what could be improved and to confirm that your experience matches your comment. If there’s anything specific we can help with, please let us know - we appreciate any feedback that helps us enhance the app.
Zydrunas
