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Customer support is very bad, even they don't know the backend of their app. I just wanted to know if their upsell funnel is compatible with Paypal or not they simply denied it and asked me to contact Shopify store regarding that.
Hi there,
We appreciate your valuable feedback on our app, and we are truly sorry for the inconvenience caused. We reached out multiple times via email but no response.
We work with all payment methods and gateways. Let me know if if you face any issue. We are here to assist you.
Thank you for your understanding and for providing us with the opportunity to improve based on your valuable input
Thanks & Regards
Essentialwolf Team
on ne sait pas enlever le mot en dessous de la barre d'ajout app by essentialwolf
Bonjour,
Nous apprécions vos précieux commentaires sur notre application et nous sommes sincèrement désolés pour la gêne occasionnée. Nous vous avons contacté à plusieurs reprises par e-mail mais n'avons reçu aucune réponse.
Conformément à notre vérification, la marque a été supprimée.
Notre marque étant basée sur les avis des clients, nous vous demandons de bien vouloir envisager de mettre à jour votre avis pour refléter votre expérience positive avec l'application elle-même.
Merci de votre compréhension et de nous donner l'opportunité de nous améliorer en fonction de vos précieux commentaires.
Merci et salutations
Équipe Essentialwolf
This app automatically and without permission, installed itself on my store. Then wrote itself a 5-star review. Very concerned
Dear REDSTIX store owner,
Thank you for bringing this matter to our attention. We understand your concern and apologize for any inconvenience caused.
We would like to clarify that as an app provider, we do not have control over who installs and uses our app, or who leaves reviews. We are currently running ads and marketing campaigns to promote our app, which may have led to its installation on your store without your explicit permission by staff or having someone with your store credentials.
Our team tried to reached out you to resolve the issue. But not getting any response from your side.
We value honest feedback and strive to maintain the integrity of our reviews. We kindly request you to consider altering your review, as we believe it is important for potential users to have accurate information.
Since our brand is built upon our customer's feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Could you please update the feedback. 😊
Once again, we apologize for any concern this has caused and appreciate your understanding.
Best regards,
Olivia (Customer success)
Essentialwolf