Recensioner (363)
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Adding products 1 by 1 without a bulk option is a joke. No contact to the support with the app.
Unhelpful, we faced multiple issues and we really couldn't understand how to fix it - we have vendor tags and each vendor tag had a different timeline
All the help I received, was not helpful.
No proper support from the team
Honestly not the best customer service. A bit rude and abrupt. I initially had my own trust badges and asked if they could remove it for me (did not know how to) and I emailed asking if they could help again. The reply was "you can do that yourself. see below." - no hello nothing.
Update: following my honest review the widget has suddenly “disappeared”…. It is active but disappeared from the store. Definitely a strange experience all together. Feeling very uncomfortable. Would definitely not recommend after this. After having a bad experience with them they will deactivate your widget. The customer service was one thing but this?! Just proved my customer service point. Who “punishes” their customers?
Thank you very much for your review.
1. Your store is currently under protection and we cannot view the product page. So we can't help you with trust badge issues;
2. Our app is an estimated arrival date app. What you are describing is a trust badge issue. We are unable (not authorized) to provide you with any help. The best way is that you need to contact the corresponding trust badge developer customer service support to solve your problem. Because they know their applications best.
update:
Thank you very much for your review.
1. After the user installs our application, we will never operate any configuration of the user (unless the user authorizes us to operate).
2. The problem you describe: The problem that appears in your store is that you subscribe to the Free plan and only have a quota of 100 products (and only 100 products will display the widget normally).
Your store has over 150+ products in total. The widget will not be displayed for products with more than 100 products.
Thanks
App is not working on my shopify store. it’s take too much time for Load please help Me ASAP, I also contacted support team but no one replied.
New to the platform so needing some clear simple guidance. Unlike most others on here, I got 2 very jargony responses from their Help Desk, then they lost interest indicating they'd already provided the answer. Really poor, especially compared to another App help advisor who politely dealt with an an issue for over an hour the previous day. Haven't been able to use the app so cant comment on it, but poor customer service in my case unfortunately.
0 Star Review - This app creator is holding features to ransom at cost to a 5 review...
Sure, No Free-Trial, or Premium plan membership but That would cover more complex features like Zone(s), Live Estimation Sync etc..
How can I fairly assess this app the features I need are behind an incentivised review?
Remove the ransom.. It's unethical.
Not so much options. Also need chat instead of email customer service.
Now I know how all those 5-star ratings came about: they're bought! In exchange for 5 stars, the developer gives permanently free membership! Dubious!!! We delete this app immediately.
