评论 (356)
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Honestly not the best customer service. A bit rude and abrupt. I initially had my own trust badges and asked if they could remove it for me (did not know how to) and I emailed asking if they could help again. The reply was "you can do that yourself. see below." - no hello nothing.
Update: following my honest review the widget has suddenly “disappeared”…. It is active but disappeared from the store. Definitely a strange experience all together. Feeling very uncomfortable. Would definitely not recommend after this. After having a bad experience with them they will deactivate your widget. The customer service was one thing but this?! Just proved my customer service point. Who “punishes” their customers?
Thank you very much for your review.
1. Your store is currently under protection and we cannot view the product page. So we can't help you with trust badge issues;
2. Our app is an estimated arrival date app. What you are describing is a trust badge issue. We are unable (not authorized) to provide you with any help. The best way is that you need to contact the corresponding trust badge developer customer service support to solve your problem. Because they know their applications best.
update:
Thank you very much for your review.
1. After the user installs our application, we will never operate any configuration of the user (unless the user authorizes us to operate).
2. The problem you describe: The problem that appears in your store is that you subscribe to the Free plan and only have a quota of 100 products (and only 100 products will display the widget normally).
Your store has over 150+ products in total. The widget will not be displayed for products with more than 100 products.
Thanks
We had a minor problem with the app, contacted the coder support team, they literally respond in 10 minutes and solve the problem in an hour with minimum hassle. I really wanted to share this review because, you know, I asked them this and that. explain it with 2-3 sentences. They understand and respond correctly and prompltly.
Great app! completely covers my needs.
Also, I am very pleased to receive it for free.
Thanks guys, my review !
Very quick response. The problem was solved quickly. I added the code snippet and did it manually, and it worked. Thank you.
Went above and beyond to help with store modifications for various languages. Very pleased!
We just installed this app after a few years of using "Order Deadline."
The app looks better, costs less, and has more options. The best feature is the ability to keep the estimated delivery date visible in the cart and, above all, the checkout. This should help with our conversion rate.
The customer support from the Coder Team is almost instantaneous. Yes, there is a little learning curve, but rest assured that you will get the help you need to get going.
These guys are superb, it's a great looking app that you can easily customise and it's super easy to add to your website. Well done on an excellent app. Support is extremely fast too!
Great app and great customer service. Questions are answered to quickly and professionally. Thank you
This app is really nice, And we got always swift support from their team
They give us very helpful and prompt answer
Love you
Some of the best most hands-on support I've had from a Shopify app team. Great Customer Service, approchable and assisted promptly with my problem. Thank you! keep up the good work!
