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The support tried their best to solve my issues and patiently providing solutions until it is fixed.
Thank you so much for your review! We're glad to hear that our support team was able to assist you and provide the solutions you needed. If there's anything else we can help with to make your experience even better, feel free to reach out! We're always here to help.
Great App.
One of the most remarkable aspects of this app is its ability to show accurate estimated delivery dates that update on a daily basis.
While I did encounter a few issues with load time and formatting across general and specific messages initially, I was impressed by the prompt and efficient assistance I received from your live chat support. The support agent I interacted with swiftly resolved the problems I encountered and even accommodated my formatting requests.
Hey, JANYAS CLOSET
We surely hear your opinion here. We are focused on features which can be helpful to all the merchants but at the same time, we are happy to help you out with custom feature which demands customisation cost. We will surely look back & see If we can turn your request into a feature
Thanks for the positive review :)
The app is very helpful to show out estimated delivery dates that update day by day. Had a few problems with load time and formatting across general and specific messages but got in touch with their live chat and they had it sorted there and then. Also added in formatting requests. Lovely and helpful, thank you.
Very helpful customer support! Would give it 5 stars if it had better support for multi-language stores. As a theoretical example, if I target Canada, half of my visitors would select English language and the other half would choose French. However, with this app I would have to choose whether to show shipping info in English or French for all visitors from Canada, regardless of their language selection in my store. Would also have preferred if it was synced with my Shipping Zones from the Shopify backend settings. Uploading and bulk editing the CSV file for all markets was a hassle.
I took the basic plan and it is a good simple solution. The support too was prompt and good. I will recommend this app to others.
This app is invaluable to my business and overall I'm very happy. I would like to see a slightly quicker to navigate custom message list for use on a smaller 13 inch laptop. You have to hover over each line item to find out what you are looking at.
Great customer service and quick resolution after the app crashed once. Great template options!
Thanks for the review! Our team feels grateful that our app is of so much importance and helpful to you :)
We are working on the UI/UX improvement. Till it's ready, you can make use of the Import-Export feature for your situation. https://prnt.sc/1qydtxz
- I had an issue with the charges. When they saw my negative review, they reached out to me and refunded me. So this is why I'm editing this review. I must say that despite this - the app is doing exactly what you need. So I do recommend this service.
All apps in Shopify can be a pain most times. Although they normally do what you need them to do, there is always a handoff. Element might not sit right on the page, fonts wrong, doesn't update, crashes. These are issues we all have to deal with. This is why it's super important to use an app developer that makes themselves readily available to always help fix these little issues and bugs. And that is something i found with this app. developers were always responsive to any problems i had through a very quick and helpful WhatsApp group. No emails, no waiting days and days for answers. Very happy with the level of support offered.
I wanted to take a moment to express my gratitude for your kind words and positive review. Your feedback means a lot to me, and I'm thrilled to hear that you had a great experience with the product.
It's always wonderful to receive positive feedback, and it motivates me to continue delivering excellent service to all our customers. Your review helps other potential customers feel confident in choosing us, and it's truly appreciated.
It suddenly does not show up, but the customer service contacts me and solve the issue. it is ok now.
Thanks for your trust in us and for your patience. There were some technical issues on the server & that affect app performance. We’re looking forward to making your experience even better in the future :)
Ho usato quest'app per impostare il tempo di consegna stimato, un po complicato nel configurarla ma l'assistenza è stata super disponibile nell'aiutarmi. Sarebbe bello se fosse compatibile anche con Safari in quanto io utilizzo molto questo browser ma quello che conta è la funzionalità dell'app e devo dire che è molto utile!