Avaliações (297)

Classificação geral
4,9
Número por nível de avaliação
  • 90% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
11 de maio de 2021

Good app does what it does and responsive support. Only 4 star for I did not like the fact that they messaged me through WhatsApp at first for promotional purposes but it was responsive.

Snuggle Beans Store
Canadá
19 dias usando o app
SetuBridge deixou uma resposta 12 de maio de 2021

Thanks for your appreciation for the App. Your words encourage us to keep doing our best to help Shopify stores with advanced functionality.

Please excuse us for connecting with you over WhatsApp without confirming your comfortability. From the last 8 years of building Shopify apps & connecting to merchants from different regions of the globe, we have identified that merchants are found more active on WhatsApp as compare to any other communication platform. With the pure intention of instant support & easy conversation, we reach through WhatsApp & assist them further in all the manners we can. But, as per your remarks, we will consider this & improve. Thanks for acknowledging us.

Data de edição: 1 de junho de 2023

Two updates in this review – 1 update after initial installation, and 1 after the issues I experienced were corrected.
Update 1:
This app on the surface appeared perfect for my needs. And to save 17% on the price, I purchased the annual plan at $79.99. Sadly, since installed on May 14th, I’m still not able to use it.
Issue 1: May 15th: Tried to add a product specific message however no products would load when selecting the relevant Collection the products were part of. Raised a support ticket on May 15 and happily it was resolved the next day. However, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box.

Issue 2: May 20th. Cannot even view the app – just a blank screen when it is selected from Shopify > Apps. Raised support ticket on May 20th. On May 23rd was advised “We apologize for the inconvenience you have faced. We’re very sorry. We will take care of the “issue” on top priority for you. Please hold patience with us.” May 25th, asked for an update on this top priory tissue.
So, after almost 2 weeks (post app installation) I was not able to use it and only received an update after the day after this review was posted.

Updated 2:
On May 26th Support team contacted me and corrected the Issue 2 that was raised on May 20th . After giving them store access Issue 2 was corrected. Then after an uninstall and reinstall the app began to load again….but…..Issue 1 was now back and I could not find any collections in the “product specific message” section. After alerting their support team it was rectified within 24 hours. But again, I’m a little amazed at how such a common item such as a “collection” could possibly be an issue for this app out of the box (and also after it was previously corrected).
Now, all that being said, the app has worked flawlessly since. It took a while and support did fix finally the issues after a bit of prodding on my behalf. Would I recommend it ? YES. But, be aware that from my experience so far the support are not as attentive as other apps I have used.

I Love a Hangar
Austrália
17 dias usando o app
SetuBridge deixou uma resposta 16 de junho de 2023

Thank you for sharing your detailed feedback and providing updates on your experience with our app. We sincerely apologize for the initial issues you encountered after installation and the delay in resolving them. Your feedback is extremely valuable to us as we strive to provide the best user experience.

We appreciate your patience and cooperation in working with our support team to address the challenges you faced. We understand the frustration caused by the issues related to product messages and collections, and we have taken note of your concerns to further enhance our app's functionality.

We're glad to hear that since the issues were resolved, the app has been working flawlessly for you. We are committed to continuously improving our support services based on customer feedback, and we will ensure that we are more attentive and responsive in the future.

Thank you for recommending our app despite the initial difficulties. We value your trust and look forward to serving you with even better support and features in the future.

1 de fevereiro de 2021

Hey , The customer supports was really helpful with some custimazations ! But I think they should insert these custimazations in the app as a standard feature.

Design Your Home
Alemanha
17 dias usando o app
6 de agosto de 2021

This app integration was flawless, to my store works great. This support them is mind blowing, assistance is of first class

Karribay
Trinidad e Tobago
6 dias usando o app
31 de janeiro de 2022

Very good app,it helped me fulfilling my store with details whatever i had wished to be required for success

Crockerybazzar.com
Índia
6 dias usando o app
20 de janeiro de 2022

I used the app to help give better delivery date range forecasts to customers. I found it easy to setup and worked well. I would like the ability to select by vendor but otherwise it works well.

Topknot Tiaras & Veils
Reino Unido
2 dias usando o app