Estimated Delivery Date ‑ ETA , 243 reviews

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
    215
  • 7% of ratings are 4 stars
    16
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
    2
  • 4% of ratings are 1 stars
    10
What merchants think

Feedback submitted

Merchants appreciate this app for its customization features, allowing targeted delivery estimates for specific locations and products. It's praised for boosting conversion rates and enhancing customer experience through clear delivery communication. The support team is recognized for their responsiveness and helpfulness. Merchants value the seamless integration with their store's backend and the accurate, daily-updated delivery dates. The app is also noted for displaying shipping information on product and checkout pages, and providing delivery estimates for out-of-stock items. It's described as easy to use, cost-effective, and adaptable to merchant needs.

March 23, 2024

On the face of it, this looks a nice app, but sadly it doesn't live up to expectations. The setting for the cut-off time simply did not work, no matter what time we entered, and the calculation of working days was equally as bad. For example, we don't ship at the weekends, so we set Sat and Sun as non-working days; we would expect the app to know that we would next ship on Monday for orders placed over the weekend, but here we are on Saturday, and it shows our next despatch day as being Tuesday!

We also found some of the app's features difficult to find, so we contacted support for assistance. Two days later, we still haven't heard from them even though our subscription included 'priority' support.

As a Shopify user, you kinda get used to apps that don't work straight away and have slow support, but usually, you get a free trial period, so if it isn't for you, you can uninstall it without being out of pocket. Beware, there is no such free trial with this app, the developer is taking your money straight away and you won't get it back.

Finally, we are being bombarded with Spam emails about another app from this developer. We never signed up for their marketing emails, so yes, this is Spam.

Diecast Model Centre
United Kingdom
1 day using the app
SetuBridge replied March 24, 2024

We apologize for the inconvenience you've experienced. Please reach out to us directly with your concerns, and we'll prioritize resolving the issues you've encountered with the app's functionality and support. We're committed to providing the assistance you need to ensure a better user experience. Additionally, we'll investigate the spam email issue immediately. Your feedback is valuable, and we're dedicated to addressing any misunderstandings or confusion promptly.

we ensure a better experience with our app.

January 12, 2023

not working properly - cannot adapt to per variant instead of product. I think its good for small stores but forget about it if you plan to scale product amounts and work with variants. useless.

had the app for over 1 year.

Playoffside.com
United States
11 months using the app
SetuBridge replied January 16, 2023

Hello Playoffside,
We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. You can connect with us on live chat, WhatsApp chat(+918511963839), or via email at help.setubridgeapps@gmail.com.

Thanks & regards,
SetuBridge Support team

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