Estimated Delivery Date ‑ ETA , 227 anmeldelser
Support is ABSOLUTELY RUBBISH.. we're on a paid plan.
We've identified a bug, which we were told that it would be pass to their development team to fix and they will get back to us with an update..
We've sent EIGHT Chasing Emails, each time having to waste our time in re-explain everything over and over again... only to be fobbed off with the same "we'll fix it & update you message"..
15 Weeks of waiting, 8 times we've contacted them ... still the same..... Have uninstalled..
Hi STORM Watches,
Thank you for bringing your concerns to our attention. We apologize for any disappointment our service may have caused and appreciate you taking the time to share your feedback with us. We would like to address your concerns and would be more than happy to discuss the situation with you and our team. If you would like to do so, please let us know. Please note that our development team has already ensured that the data is synced to the correct cut-off time, but if you continue to experience issues, please let us know so we can further investigate the problem and resolve it. Thank you for your patience and understanding.
ETA Support team
I have been testing this app for the last few days. It does look as though the functionality is well thought through and should do what we need - unfortunately it has a significant bug and the support experience has been very poor. Settings are controlled at the product and collection level. For me, my collections were synced at installation time - but when I add new ones (which is a very likely need to group products for delivery date control), these are not re-synced from Shopify to the database that EDD uses - so you can't use them to control the delivery dates. There is a 'slow update? / Sync button' that appears to offer a refresh - so it looks to be a known problem area - but this does not work (for me at least). I am unsure how well the support are versed in the product - I have had a very hard time getting this problem understood and it's wasted a lot of time for me. I do expect more from a product sold from the Shopify app store so have asked for a refund and will be looking elsewhere. It's a shame - as I say, the product looks well thought out, but it is unusable for me in its current state and there doesn't appear to be a way to get that resolved.
It was a really cool and lovely team at first sight. However, every time you have a request, you are put off and told that we will pass it on to our IT team. Nothing comes by itself and you always have to ask yourself. In addition, you should change the theme code yourself, even though you have no idea about it. Support is there to help customers, not to do it yourself. Too bad, it was a cool app..
We installed this app and it didn't work on every product. Although we chose the correct plan, the Estimated Delivery Date would not show up. We contacted the developers but his responses were not very helpful. Other than that, the developer rewrote our shop-code and it then showed the word "test" under every single article and we were not able to delete it. After contacting the developer again and asking him if he had implemented the word test in the code, he stated multiple times that it was not him. We proceeded to contact Shopify+ and they showed us that it was indeed the developer from this app who inserted this mistake in our website.
We do not recommend this app at all. The customer service is miserable and cannot be trusted. Also the app does not work how it is supposed to do.
We apologize for the inconvenience you experienced with our app. We take feedback seriously and are sorry to hear that you had issues with our app and customer service. We are constantly working to improve our app and will take your feedback into consideration. Regarding the issue with the word "test" appearing on your website, we apologize for any confusion and want to assure you that we did not intentionally insert that into your code. We will work with you to resolve this issue as quickly as possible. Again, we apologize for the inconvenience and appreciate your feedback.
First my shop speed dropped dramatically when I installed the app.
Second the ETA simply stopped showing for ALL my products. I had the free plan, testing it before committing to the paid plan. At first it showed ETA for only 100 products, so far so good. But it suddenly stopped working.
I spent nearly 1 hour with the support and they simply pretended the issue wasn't real testing stuff that didn't solved the issue. They last resort was to tell me to upgrade the plan, that it was the only way to make the ETA shows.
We genuinely appreciate your feedback and apologize for the inconvenience you encountered. We strive to provide a seamless and efficient experience for all our users, and we regret that we fell short of your expectations in this instance. We understand the frustration you experienced with the drop in page speed, and we apologize for any inconvenience caused. While our app may not be the direct cause of this issue, we still want to assist you in any way we can to help optimize the performance of your website. We understand how important it is for you to have accurate and consistent ETA information, and we apologize for any inconvenience caused by this inconsistency. The ETA message displayed on your products is indeed system generated and intended to provide valuable information to your customers. However, as part of our free plan, there is a product limit in place. Once the app detects that you have reached this limit, syncing resources becomes necessary for accurate data representation, including the ETA message. To remove the product limit and display the ETA message for all your products, an upgrade to our paid plan is required. We appreciate your feedback and will take it into consideration as we continue to improve our app. If you have any further concerns or questions, please do not hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.
- Joewelyn 🌷
If you set the same exact handling time and shipping time for all product, it still shows different delivery dates. For example, while set to the same settings, one product says delivery Delivery Dec. 20-23 and another Dec. 19-21. Not good. I'm just gonna look for another app bc I shouldnt have to deal with a lot of tech support just to get the app to do it's central and most basic functionality.
Great application and support but I just realized that translation is impossible in different language and support cannot assist me on this...
I'm using Shopify translation app "Translate & Adapt" but no way to find a way to translate ETA, that's so bad.
*UPDATE* | 29 January 2023 : We realized that we have many bugs, ETA by country doesn't work...
Worst cutomer service ever from my experience
After checking locally in the US and Australia, I found that everywhere the same (wrong) delivery time is displayed exactly as in Germany. The support had 30 days to get the problem under control - which did not happen. So now I've paid for an app that not only didn't do anything, but probably scared off buyers. Very disappointing! ADDITION: I was horrified to find this non-functioning app is STILL on my site (even after deleting all cookies and cashe data), even though I uninstalled it weeks ago!!! So it won't even uninstall cleanly! I STRONGLY advise against this app!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. If you could tell us what went wrong and how we could contribute to improving, that would be great.
Please know that we would be happy to arrange a conversation with you and our team to discuss your feedback. Please feel free to contact us via email with our agent. At ETA, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.
Have a fantastic day!
Kelly | ETA Support
No product specific cutoff time. More importantly, does not delete code off your theme even after deleting the app. I have contacted them and waited over 21 hours, but still no response. Script also slows down website speed
Endless problems with this app. The dates are totally incorrect (even though set up correctly), some products with the same ETA date configuration show differently or the ETA dates are missing entirely. Support responds once and then not again.
We always care about your experience of using the app. Also, we understand that it is unhappy to have troubles when trying it on your store.
So one of our supports keep trying to reach you to help you set it up. Haven' t hear from you yet. Kindly check the email and and tell us the details. Then we can try our best to help you.