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Fantastic and easy to use
Thank you for the positive feedback! 😊 We're thrilled to hear that you found our app fantastic and easy to use! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀
Best Regards,
Kim
EDDer Customer Support 🌟
2nd delivery date app in a row with an annoying error banner at the top this time "This app is taking a while to load. If you are not automatically redirected, click to open the app now. Learn more"
Are both of these done by the same developer literally both exactly the same pricing tiers and errors, unnecessary complexity of the app
Dear Alexandra Designs,
Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the inconvenience caused by the error banner you encountered. We understand how frustrating it can be to encounter such issues, and we want to assure you that we take your feedback seriously.
Upon reviewing your comments, we'd like to address your concerns:
Error Banner: We apologize for any frustration caused by the error banner you mentioned. We are aware of this issue and are actively working on resolving it to ensure a smoother user experience for all our customers.
Developer and Pricing Tiers: We understand your concern regarding the similarity between our app and another you've encountered. However, please rest assured that our development team is dedicated to continuously improving our app's performance and addressing any issues that arise.
App Complexity: We acknowledge your feedback regarding the complexity of our app. Our goal is to provide a user-friendly experience, and we are continually striving to simplify our app's interface while maintaining its functionality.
We appreciate your patience and understanding as we work to address these issues. Your feedback is invaluable to us, and it helps us identify areas for improvement to enhance the overall user experience.
If you encounter any further issues or have any additional feedback to share, please don't hesitate to reach out to our support team. We're here to assist you and ensure that your experience with our app meets your expectations.
Thank you for bringing these concerns to our attention, and we apologize for any inconvenience caused. We're committed to resolving these issues promptly and providing you with a seamless experience moving forward.
Best regards,
Kim|EDDer Support Team
Amazing app and great prices. Awesome customer support with insanely fast response (I e-mailed them and got a response within 2 minutes). Love the app and will continue to use it
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you find our app amazing and appreciate our great prices. 🚀 Our team is delighted to know that you had a positive experience with our customer support and that we could respond to your email within 2 minutes! ⏰ We're honored to have you as a valued user, and we look forward to providing you with continued excellence. 💙🌟 Thank you for choosing our app!
Best Regards,
Sophie|ETA Support Team
exelente app ,la recomiendo.
Muchas gracias por tu brillante reseña! Estamos encantados de saber que nuestra aplicación le parece excelente y apreciamos su recomendación. Estamos comprometidos a brindarle la mejor experiencia posible y agradecemos su apoyo. Si alguna vez tiene alguna pregunta o necesita ayuda, no dude en comunicarse. ¡Gracias de nuevo por elegir nuestra aplicación!
Atentamente,
Kim|Equipo de soporte de EDDer
Cost Effective, easy and beneficial in all means
Thank you so much for your kind words! We're thrilled to hear that you find our APP cost-effective, easy to use, and beneficial in all respects. Providing value to our users is our top priority, and we're delighted to know that our product has been able to meet your needs effectively. If you have any further feedback or suggestions for how we can continue to improve our APP, please don't hesitate to let us know. We're always looking for ways to enhance our offerings to better serve our users.
Best Regards,
Kim|EDDer Support Team
Unsuitable for a German shop: I have now waited almost 5 weeks for a small error. Hours and "Stunden" were displayed alternately every second. So far nothing has been fixed. I was constantly told that it was being worked on with the highest priority, which is apparently not true. I had to uninstall it.
We are very sorry for the delay in resolving the issue you faced. Your feedback is crucial, and we're addressing the matter internally to enhance our services. We apologize for any inconvenience caused. 😿 Your experience matters to us, and we're committed to improving. To express our sincere regret, we'd like to offer you a discount on your preferred plan on our app as a compensation. Additionally, we'd appreciate the opportunity to connect with you to gather more insights and ensure a better experience.
Best regards,
Mariadel / EDDer Customer Support 💎
Great!!
We highly appreciate taking the time to provide us an excellent rating! 😊 Thank you very much! If you have any further questions or concerns, feel free to reach out and send us feedback. Thank you for using the platform! 👍🚀
Best Regards,
Emma
EDDer Customer Support
Great, i think the customers really appreciate having the ability to clearly see when the product would come. Also good for everyone whos starting out with a small budget since this app is free. Would recommend! And thank you for those who created it!
Thank you for your wonderful review! We are so glad to hear that you found our app helpful and that it is meeting your needs. Our team works hard to provide excellent service and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to us. Thank you for recommending us and for choosing our app! 🚀🌈😊
-Sophie|Quote Team
Perfect app, does exactly what I need. Contacted support a few times and they're very fast & helpful. 10/10.
Really effective and simple app, works exactly how it should. Free & paid plans are both great for businesses. Support is 10/10, everytime I have contacted them they have replied quickly and with a detailed reply. To the support team, thank you for your help!
Thank you so much for sharing your positive experience with our app and support team! We're thrilled to hear that our app has been able to meet your needs and that our support team has been able to provide you with fast and helpful assistance. We truly appreciate your kind words and thank you for choosing our app for your business needs.
-Joewelyn 🌹
helped me a lot with dates to build trust, highly recommend
We value your opinion tremendously, and we are keen to understand any aspects where you may not be fully satisfied. If you have a moment, we would greatly appreciate the opportunity to discuss your experience in more detail. Your insights are invaluable to us, and by sharing your thoughts, you contribute significantly to the enhancement of our app.
Your feedback aids us in identifying areas for improvement, and it goes a long way in ensuring that other users, like yourself, can enjoy a seamless and satisfying experience. We appreciate your time and look forward to hearing from you. Thank you for being a valued part of the App Success. 🙏
Best Regards,
Nona|EDDer Team