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This App has potential but we had quite a few problems initially, which really frustrated us. However they did rectify those issues eventually, which was great! However the delivery information suddenly stopped showing on our site for no apparent reason. We sent many emails (over the period of one week) to highlight the problem but there has been no response to date. This is appalling customer service and we are VERY disappointed. This wasted our precious time and caused problems for our business, so we just deleted the App. and found a new one!!
Hi there,
Thank you for bringing this to our attention, customer feedback matters the most to us and we’re sorry for the missing and your bad experience.
We rechecked the ticket and found that some were sent to a wrong box. And the custom code configuration for the theme will be recovered by the Shopify limit. You can restart it with a simple step. Sorry we didn't inform this.
Thanks once again for the feedback, and I hope you'll consider trying the app again. Of course if you'd like assistance please don't hesitate to contact support directly :)
Regard,
Zeusir
Really good app for price! Really met our needs with friend customer service team to help onboard. Happy
Hi there,
We are glad that we can help you. Thank you so much for your approval.
We will keep moving to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thank you again for your support.
Regard,
Anne
Great and professional customer service. Really helpful and happy.
Thank you for your kind words! We are glad to hear that our customer service was able to assist you and provide a positive experience. Please don't hesitate to reach out if you have any further questions or concerns.😊😊
-nona
Excelente aplicación me ah funcionado mucho para que mis clientes sepan cuando llegara el producto y sea mas confiable para ellos
¡Gracias por tu comentario positivo! Nos alegra saber que nuestra aplicación ha sido útil para que tus clientes sepan cuándo llegará el producto y aumentar su confianza en tu negocio. Agradecemos tu apoyo y esperamos seguir brindándote un excelente servicio. Si tienes alguna otra sugerencia o pregunta, no dudes en hacérnosla saber.
- Sophie😊
ETA was very simple to set up and it’s looking great! I like all of the customization options they offer and also the option to set the delivery date based on the customer’s location. It was exactly what I’ve been looking for!
We had a minor issue because the centering wasn’t working properly, but they solved it very quickly. The customer service is amazing, we got the response immediately even on the free plan, thank you Sophie and Mariadel.
If you need an estimated delivery banner app, this is it, you don’t need to look any further. :)
I'm so glad to hear that you had a positive experience with ETA! 💗💗It sounds like their customization options and delivery date feature were very helpful for your needs. And it's great to hear that their customer service was able to quickly resolve any issues you encountered. 🤗🤗 Thank you for sharing your feedback!
-nona🤗
Good application, thank you so much for this feature. I hope you will stay on Shopify and will continue to work
It was a really cool and lovely team at first sight. However, every time you have a request, you are put off and told that we will pass it on to our IT team. Nothing comes by itself and you always have to ask yourself. In addition, you should change the theme code yourself, even though you have no idea about it. Support is there to help customers, not to do it yourself. Too bad, it was a cool app..
After checking locally in the US and Australia, I found that everywhere the same (wrong) delivery time is displayed exactly as in Germany. The support had 30 days to get the problem under control - which did not happen. So now I've paid for an app that not only didn't do anything, but probably scared off buyers. Very disappointing! ADDITION: I was horrified to find this non-functioning app is STILL on my site (even after deleting all cookies and cashe data), even though I uninstalled it weeks ago!!! So it won't even uninstall cleanly! I STRONGLY advise against this app!
Hello, VINTARAMA!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. If you could tell us what went wrong and how we could contribute to improving, that would be great.
Please know that we would be happy to arrange a conversation with you and our team to discuss your feedback. Please feel free to contact us via email with our agent. At ETA, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.
Have a fantastic day!
Kelly | ETA Support
Mariadel was very helpful and after the problems I was experiencing with the app she requested permission for a tech guy to have some access to my store to allow the delivery zones to be displayed on my site, as there was some issues with the app working with my site initially. The only reason I didn't provide 5 stars is because of the technical issues to begin with. 5 star service though.
This app seems to work with Shopify Markets which is essential for our store. There is a dropdown menu for the country in the widget, but the menu never drops down. That part seems unnecessary, but that is a minor issue.