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After checking locally in the US and Australia, I found that everywhere the same (wrong) delivery time is displayed exactly as in Germany. The support had 30 days to get the problem under control - which did not happen. So now I've paid for an app that not only didn't do anything, but probably scared off buyers. Very disappointing! ADDITION: I was horrified to find this non-functioning app is STILL on my site (even after deleting all cookies and cashe data), even though I uninstalled it weeks ago!!! So it won't even uninstall cleanly! I STRONGLY advise against this app!
Hello, VINTARAMA!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. If you could tell us what went wrong and how we could contribute to improving, that would be great.
Please know that we would be happy to arrange a conversation with you and our team to discuss your feedback. Please feel free to contact us via email with our agent. At ETA, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.
Have a fantastic day!
Kelly | ETA Support
Mariadel was very helpful and after the problems I was experiencing with the app she requested permission for a tech guy to have some access to my store to allow the delivery zones to be displayed on my site, as there was some issues with the app working with my site initially. The only reason I didn't provide 5 stars is because of the technical issues to begin with. 5 star service though.
This app seems to work with Shopify Markets which is essential for our store. There is a dropdown menu for the country in the widget, but the menu never drops down. That part seems unnecessary, but that is a minor issue.
Excelente servicio al cliente!, me gustò mucho porque me ayudaron a configurarla. Yo le doy un diez de diez (10/10), Mariadel es lo mejor del servicio al cliente, buen trato y responde rápido.
It is a very good app. Easy to use and very wasy to install. Nice layout and adjustable. Would recommend it
Ottima app facile da usare e molto utile. Funziona perfettamente e si possono selezionare sia le categrie che i prodotti
Very professional customer service team, easy to reach out to. The response time was very quick and the resolution was achieved.
Merci pour la rapidité de réponse et le professionnalisme, très bonne application de plus ! Je recommande
Merci beaucoup pour votre avis positif ! Nous sommes ravis que notre application ait été utile pour vous et que vous ayez apprécié notre service client professionnel et rapide. Nous sommes honorés de recevoir votre recommandation et sommes impatients de continuer à vous satisfaire dans le futur. Merci encore pour votre confiance !
- Joewelyn 🌹
What an amazing team! I had a little issue, they fixed it and did some extra work for me. Thank you very much! And prices are supper affordable!
Hi there,
Thank you for your approval. We are trying our best to offer better service. If there is anything else we can help with, just feel free to contact us.
Thanks again for your support. Have a nice day~
Regards
Ruby
First my shop speed dropped dramatically when I installed the app.
Second the ETA simply stopped showing for ALL my products. I had the free plan, testing it before committing to the paid plan. At first it showed ETA for only 100 products, so far so good. But it suddenly stopped working.
I spent nearly 1 hour with the support and they simply pretended the issue wasn't real testing stuff that didn't solved the issue. They last resort was to tell me to upgrade the plan, that it was the only way to make the ETA shows.
We genuinely appreciate your feedback and apologize for the inconvenience you encountered. We strive to provide a seamless and efficient experience for all our users, and we regret that we fell short of your expectations in this instance. We understand the frustration you experienced with the drop in page speed, and we apologize for any inconvenience caused. While our app may not be the direct cause of this issue, we still want to assist you in any way we can to help optimize the performance of your website. We understand how important it is for you to have accurate and consistent ETA information, and we apologize for any inconvenience caused by this inconsistency. The ETA message displayed on your products is indeed system generated and intended to provide valuable information to your customers. However, as part of our free plan, there is a product limit in place. Once the app detects that you have reached this limit, syncing resources becomes necessary for accurate data representation, including the ETA message. To remove the product limit and display the ETA message for all your products, an upgrade to our paid plan is required. We appreciate your feedback and will take it into consideration as we continue to improve our app. If you have any further concerns or questions, please do not hesitate to reach out to our support team for assistance. Thank you for your patience and understanding.
- Joewelyn 🌷