Reseñas (294)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 89% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
Fecha de modificación: 31 de mayo de 2024

I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for ...

The Nichole Collection
Estados Unidos
Alrededor de 2 años usando la aplicación
Channelwill respondió 29 de mayo de 2024

Dear The Nichole Collection,

I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear ...

Fecha de modificación: 29 de abril de 2024

I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails ...

Dolce Mateo Wigs
Estados Unidos
Más de 2 años usando la aplicación
Channelwill respondió 16 de abril de 2024

Hello There,

This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring ...

29 de abril de 2024

2nd delivery date app in a row with an annoying error banner at the top this time "This app is taking a while to load. If you are not automatically redirected, click to open the app now. Learn more"

Are both of these done by the same developer literally both exactly the same pricing tiers and errors, unnecessary complexity of the app

Alexandra Designs
Reino Unido
15 minutos usando la aplicación
Channelwill respondió 30 de abril de 2024

Dear Alexandra Designs,

Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the inconvenience caused by the error banner ...

19 de enero de 2023

Support is ABSOLUTELY RUBBISH.. we're on a paid plan.

We've identified a bug, which we were told that it would be pass to their development team to fix and they will get back to us with an update..

We've sent EIGHT Chasing Emails, each time having to waste our time in re-explain everything over and over again... only to be fobbed off with the same "we'll fix it & update you message"..

15 Weeks ...

STORM Watches
Reino Unido
4 meses usando la aplicación
Channelwill respondió 20 de enero de 2023

Hi STORM Watches,

Thank you for bringing your concerns to our attention. We apologize for any disappointment our service may have caused and appreciate you taking the time to ...

Fecha de modificación: 29 de enero de 2023

Great application and support but I just realized that translation is impossible in different language and support cannot assist me on this...

I'm using Shopify translation app "Translate & Adapt" but no way to find a way to translate ETA, that's so bad.

*UPDATE* | 29 January 2023 : We realized that we have many bugs, ETA by country doesn't work...

Worst cutomer service ever from my experience

Komete XR
Francia
3 meses usando la aplicación
13 de diciembre de 2022

If you set the same exact handling time and shipping time for all product, it still shows different delivery dates. For example, while set to the same settings, one product says delivery Delivery Dec. 20-23 and another Dec. 19-21. Not good. I'm just gonna look for another app bc I shouldnt have to deal with a lot of tech support just to get the app to do it's central and most basic functionality.

B3 U ATHLETICS
Estados Unidos
3 meses usando la aplicación
Fecha de modificación: 15 de noviembre de 2022

It was a really cool and lovely team at first sight. However, every time you have a request, you are put off and told that we will pass it on to our IT team. Nothing comes by itself and you always have to ask yourself. In addition, you should change the theme code yourself, even though you have no idea about it. Support is there to help customers, not to do it yourself. Too bad, it was a cool app ...

klossdaniel7422-e905
Alemania
Alrededor de 1 mes usando la aplicación
Fecha de modificación: 26 de julio de 2022

After checking locally in the US and Australia, I found that everywhere the same (wrong) delivery time is displayed exactly as in Germany. The support had 30 days to get the problem under control - which did not happen. So now I've paid for an app that not only didn't do anything, but probably scared off buyers. Very disappointing! ADDITION: I was horrified to find this non-functioning app is ...

VINTARAMA
Alemania
29 días usando la aplicación
Channelwill respondió 20 de julio de 2022

Hello, VINTARAMA!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. If you could tell us what went wrong and ...

27 de junio de 2023

First my shop speed dropped dramatically when I installed the app.
Second the ETA simply stopped showing for ALL my products. I had the free plan, testing it before committing to the paid plan. At first it showed ETA for only 100 products, so far so good. But it suddenly stopped working.
I spent nearly 1 hour with the support and they simply pretended the issue wasn't real testing stuff that didn ...

Pauline & Mathilde
Suiza
21 días usando la aplicación
Channelwill respondió 27 de junio de 2023

We genuinely appreciate your feedback and apologize for the inconvenience you encountered. We strive to provide a seamless and efficient experience for all our users, and we ...

3 de enero de 2024

Unsuitable for a German shop: I have now waited almost 5 weeks for a small error. Hours and "Stunden" were displayed alternately every second. So far nothing has been fixed. I was constantly told that it was being worked on with the highest priority, which is apparently not true. I had to uninstall it.

Dealiate
Alemania
19 días usando la aplicación
Channelwill respondió 4 de enero de 2024

We are very sorry for the delay in resolving the issue you faced. Your feedback is crucial, and we're addressing the matter internally to enhance our services. We apologize ...