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Support is ABSOLUTELY RUBBISH.. we're on a paid plan.
We've identified a bug, which we were told that it would be pass to their development team to fix and they will get back to us with an update..
We've sent EIGHT Chasing Emails, each time having to waste our time in re-explain everything over and over again... only to be fobbed off with the same "we'll fix it & update you message"..
15 Weeks of waiting, 8 times we've contacted them ... still the same..... Have uninstalled..
Hi STORM Watches,
Thank you for bringing your concerns to our attention. We apologize for any disappointment our service may have caused and appreciate you taking the time to share your feedback with us. We would like to address your concerns and would be more than happy to discuss the situation with you and our team. If you would like to do so, please let us know. Please note that our development team has already ensured that the data is synced to the correct cut-off time, but if you continue to experience issues, please let us know so we can further investigate the problem and resolve it. Thank you for your patience and understanding.
Sincerly,
ETA Support team
Support is really good. App features are also good. Easy to use. One-click installation. Easy to use
Hi there,
Thank you so much for your approval. Your support gives us infinite energy to move on. If there is anything else we can help, please do not hesitate to contact us. We are very glad to help you.
Thanks again for your feedback and we will seriously consider your suggestion.
Regard,
Anne
Updating my review. The app is super glitchy, and every time we add new products they either don't sync or take too long. Every time we contact the support staff, they have to reach out to a specialist which takes another day or so. Trying to find another app.
Thank you for your honest feedback. We apologize for the inconvenience you have experienced with our app. We understand your frustration with the syncing issues and the delay in resolving them. Our team is working hard to resolve these issues as quickly as possible. We value your business and hope you will consider giving us another chance in the future. If you have any further concerns, please don't hesitate to contact us. 🙏😔
- Joewelyn🌹
Ottima app e ottimo servizio clienti, veloci e molto preparati.
Avevamo bisogni di una app per mostrare ai clienti la consegna stimata, la loro è facile da configurare e fa quello che serve.
Grazie.
Очень помогло ваше приложение, долго не могла понять как добавить время доставки для клиентаю ваше приложение помогла мне в этои
Great application and support but I just realized that translation is impossible in different language and support cannot assist me on this...
I'm using Shopify translation app "Translate & Adapt" but no way to find a way to translate ETA, that's so bad.
*UPDATE* | 29 January 2023 : We realized that we have many bugs, ETA by country doesn't work...
Worst cutomer service ever from my experience
It works well. The GeoLocation feature being available on the free plan is amazing. Not to mention the superb customer support. The only gripe I have with the app is the subpar search function. Searching for USA, United States or even United [space] doesn't return United States of America, they have informed me this will get fixed and when it does we'll up the review a star! Great work guys.
If you set the same exact handling time and shipping time for all product, it still shows different delivery dates. For example, while set to the same settings, one product says delivery Delivery Dec. 20-23 and another Dec. 19-21. Not good. I'm just gonna look for another app bc I shouldnt have to deal with a lot of tech support just to get the app to do it's central and most basic functionality.
This is the app what am I looking for long long time and I finally got it.
And the customer service is also great.
It's really wonderful.
Thanks a lot!!
Great app for your store and great support on costumer service. I highly recomment them. thank you!!
Thank you for your positive review! We are thrilled to hear that our app has been great for your store and that you have found our customer service to be helpful. We appreciate your recommendation and are grateful for your business. If you ever need anything else, please do not hesitate to reach out to us. Thank you again for your support!
- Sophie 💖