Omtaler (292)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 89 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 0 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
20. juni 2023

We installed this app and it didn't work on every product. Although we chose the correct plan, the Estimated Delivery Date would not show up. We contacted the developers but his responses were not very helpful. Other than that, the developer rewrote our shop-code and it then showed the word "test" under every single article and we were not able to delete it. After contacting the developer again and asking him if he had implemented the word test in the code, he stated multiple times that it was not him. We proceeded to contact Shopify+ and they showed us that it was indeed the developer from this app who inserted this mistake in our website.

We do not recommend this app at all. The customer service is miserable and cannot be trusted. Also the app does not work how it is supposed to do.

CarbonPhone
Tyskland
4 dager bruker appen
Channelwill svarte 20. juni 2023

We apologize for the inconvenience you experienced with our app. We take feedback seriously and are sorry to hear that you had issues with our app and customer service. We are constantly working to improve our app and will take your feedback into consideration. Regarding the issue with the word "test" appearing on your website, we apologize for any confusion and want to assure you that we did not intentionally insert that into your code. We will work with you to resolve this issue as quickly as possible. Again, we apologize for the inconvenience and appreciate your feedback.
- Joewelyn

10. november 2022

I have been testing this app for the last few days. It does look as though the functionality is well thought through and should do what we need - unfortunately it has a significant bug and the support experience has been very poor. Settings are controlled at the product and collection level. For me, my collections were synced at installation time - but when I add new ones (which is a very likely need to group products for delivery date control), these are not re-synced from Shopify to the database that EDD uses - so you can't use them to control the delivery dates. There is a 'slow update? / Sync button' that appears to offer a refresh - so it looks to be a known problem area - but this does not work (for me at least). I am unsure how well the support are versed in the product - I have had a very hard time getting this problem understood and it's wasted a lot of time for me. I do expect more from a product sold from the Shopify app store so have asked for a refund and will be looking elsewhere. It's a shame - as I say, the product looks well thought out, but it is unusable for me in its current state and there doesn't appear to be a way to get that resolved.

Savv-e Work Store
Storbritannia
3 dager bruker appen
21. april 2022

No product specific cutoff time. More importantly, does not delete code off your theme even after deleting the app. I have contacted them and waited over 21 hours, but still no response. Script also slows down website speed

Farm Vibrance
India
Rundt 21 timer bruker appen
29. april 2024

2nd delivery date app in a row with an annoying error banner at the top this time "This app is taking a while to load. If you are not automatically redirected, click to open the app now. Learn more"

Are both of these done by the same developer literally both exactly the same pricing tiers and errors, unnecessary complexity of the app

Alexandra Designs
Storbritannia
15 minutter bruker appen
Channelwill svarte 30. april 2024

Dear Alexandra Designs,

Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the inconvenience caused by the error banner you encountered. We understand how frustrating it can be to encounter such issues, and we want to assure you that we take your feedback seriously.

Upon reviewing your comments, we'd like to address your concerns:

Error Banner: We apologize for any frustration caused by the error banner you mentioned. We are aware of this issue and are actively working on resolving it to ensure a smoother user experience for all our customers.
Developer and Pricing Tiers: We understand your concern regarding the similarity between our app and another you've encountered. However, please rest assured that our development team is dedicated to continuously improving our app's performance and addressing any issues that arise.
App Complexity: We acknowledge your feedback regarding the complexity of our app. Our goal is to provide a user-friendly experience, and we are continually striving to simplify our app's interface while maintaining its functionality.
We appreciate your patience and understanding as we work to address these issues. Your feedback is invaluable to us, and it helps us identify areas for improvement to enhance the overall user experience.

If you encounter any further issues or have any additional feedback to share, please don't hesitate to reach out to our support team. We're here to assist you and ensure that your experience with our app meets your expectations.

Thank you for bringing these concerns to our attention, and we apologize for any inconvenience caused. We're committed to resolving these issues promptly and providing you with a seamless experience moving forward.

Best regards,

Kim|EDDer Support Team