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Mariadel was very helpful and after the problems I was experiencing with the app she requested permission for a tech guy to have some access to my store to allow the delivery zones to be displayed on my site, as there was some issues with the app working with my site initially. The only reason I didn't provide 5 stars is because of the technical issues to begin with. 5 star service though.
This is a great app that can provide my customers with an Estimated time of arrival of any and all the item they can and will purchase.
Dear Rahzchest,
Greetings! I wanted to extend my sincerest thanks for taking the time to share your feedback with us through the survey. Your input is of great value to us and helps us strive for excellence in our services.
We regret to hear that we have not met your expectations, but we are grateful for the opportunity to learn and improve. Your feedback demonstrates that there is room for growth, and we are eager to do better.
If you could kindly share with us what we could do to effectively improve your experience, it would be greatly appreciated. We are eager to hear your thoughts and suggestions.
Thank you once again for your feedback and have a wonderful day!
Sincerely,
ETA Support team
It is working as claimed. The feature and placement is the best (to me) among all similar apps. Can I ask for 3 features? 1. Have a separate date for warehouse: Mon to Fri & courier service (Mon to Sat) as we outsource our shipping.
2. Able to add public holiday where nobody is working.
3. Hide it for certain product such as gift card as we don't track inventory and it's a virtual product. It will be more than a 5-start if these 3 features are added in.
Not easy to set up but after a little trial and error it works.
Thank you for taking the time to share your experience with our app. We genuinely appreciate your review and your honest feedback about the setup process.
We understand that getting started with new software can sometimes be a bit challenging, and we’re glad to hear that with a little trial and error, you were able to get everything working smoothly. Your patience and persistence are truly commendable.
Your insights are incredibly valuable to us, as they help us identify areas where we can improve. Our team is continually working to enhance the user experience, and your feedback plays a crucial role in that process. We are committed to making our app as user-friendly as possible and ensuring that all our customers have a seamless experience from the start.
We’d love to hear more about how we can further improve your impression of our app. Your input is incredibly important to us, and we are excited to hear your suggestions. If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Thank you once again for your support. We’re thrilled to have you as part of our community and look forward to continuing to meet your expectations. We will look forward to your response. All the best for your business!
Best regards,
Mariadel/EDder Support 💫
Great support
Hello There,
I hope this message finds you well. Thank you so much for taking the time to leave us a 4-star review! We’re thrilled to hear that you had a positive experience with our service. I'm reaching out to address the concerns you've raised regarding your recent experience with our product/service.
Our goal is to provide an exceptional experience for all our customers, and we would like to know which part you would like us to improve. We value your business and would like the opportunity to resolve your concerns promptly.
Please feel free to reply to this email anytime. We are here to assist you and would like to know about your thoughts and feedback.
Thank you for your support. We look forward to more valuable opportunities to better assist you.