EDDer: Estimated Delivery Date

EDDer: Estimated Delivery Date

Priser
Gratis abonnement tilgængeligt
Højdepunkter
Brug direkte i Shopify-administratoren
Fungerer sammen med de nyeste temaer
Bedømmelse
4,7 (274)
Udvikler
Channelwill

"Hvornår kan jeg få min ordre?" - Besvar spørgsmålet for at øge tillid og hastighed for dine kunder.

ETA, udviklet af Channelwill, løser en af de største spørgsmål fra dine kunder. Du kan vise forsendelsesbeskeder eller ETA-information lige under "Læg i kurv"-knappen. Så dine kunder ved den nøjagtige dag, hvor de kan få pakken. Boost konverteringsraten ved at forbedre kundetillid og hastighed!

ETA, udviklet af Channelwill, løser en af de største spørgsmål fra dine kunder. Du kan vise forsendelsesbeskeder eller ETA-information lige under "Læg i kurv"-knappen. Så dine kunder ved den nøjagtige dag, hvor de kan få pakken. Boost konverteringsraten ved at forbedre kundetillid og hastighed! mere
  • Vis leveringsbesked på produktside, kurv, kassen, succes side & email.
  • Forskellige datovisningsregler for specifikke produkter, samlinger eller lande.
  • Sæt ugentlige fridage, cut off-tid, , og offentlige helligdage.
  • Vis forventet datobesked baseret på lager.
  • Vis leveringsdato besked med formater på populære sprog.

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Højdepunkter
Brug direkte i Shopify-administratoren
Fungerer sammen med de nyeste temaer

Lanceret

29. oktober 2020

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

Etranslate, Parcel Panel

Priser

GRATIS

Gratis

  • Administrer 100 produkter
  • Besøger placering (GeoIP) baseret datoberegning
  • Mål alle/specifikke produkter/samlinger
  • Leveringstimer
  • Email support

Premium(25% rabat)

$3.99 om måneden

  • Administrer 1000 produkter
  • Besøger placering (GeoIP) baseret datoberegning
  • Mål alle/specifikke produkter/samlinger
  • Leveringstimer
  • Email support

Pro(25% rabat)

$7.99 om måneden

  • Ubegrænset produkter
  • Besøger placering (GeoIP) baseret datoberegning
  • Mål alle/specifikke produkter/samlinger
  • Leveringstimer
  • Prioritet support

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Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.

Anmeldelser (274)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 89 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
Redigeret 31. maj 2024

I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for "escalation" team to respond. I have products that need a different delivery time and I can't add them because it says I'm over my limit which I have less than 500 active products, so the app is not full proof and they ask you to upgrade in order to use the service, even though I dont have 1,000+ products. I'm going to uninstall this app and go with another app.

Now going on 4 days and no solution??? C'mon! DAY 5 NOW, NO SOLUTION! I'm uninstalling this app!

The Nichole Collection
USA
Mere end et år bruger appen
Channelwill svarede 29. maj 2024

Dear The Nichole Collection,

I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear about the difficulties you've encountered with our app and the frustration it has caused you. Your concerns are very important to us, and I want to address each of them to ensure we can improve your experience and prevent such issues in the future.

Firstly, I understand your frustration with the app counting draft products and collections towards your quota. I apologize for any inconvenience this has caused. We are currently working on a solution to ensure that only active products are counted towards your limit. Your feedback is invaluable, and we are making this a priority for our development team.

Regarding the escalation team's response time, I apologize for the delays you've experienced. Providing timely and effective support is crucial, and we're taking immediate steps to improve our response times for escalated issues.

As for your issue with product limits and delivery times, I understand how this has impacted your operations. Our team is now working on this to ensure that our app functions correctly and meets your needs without requiring an unnecessary upgrade.

I deeply regret that you feel the need to uninstall our app and explore other options. Your satisfaction is our top priority, and we would hate to see you go. If you're willing to give us another chance, I'd like to offer you a complimentary extension of your current plan to ensure we resolve these issues to your satisfaction.

Please let me know if there's anything else we can do to assist you. I am committed to making this right and hope to restore your faith in our app and service.

Thank you again for your valuable feedback.

Best Regards,

Kim|EDDer Support Team

Redigeret 29. april 2024

I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails regarding my issues. This is not a great app nor am I receiving the customer service necessary.

Dolce Mateo Wigs
USA
Mere end 2 år bruger appen
Channelwill svarede 16. april 2024

Hello There,

This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring issues you've encountered, particularly with displaying the ETA on products. Your satisfaction is of utmost importance to us, and we're committed to resolving these issues to ensure a smoother and more seamless experience moving forward.

We understand the frustration that comes with encountering the same issues repeatedly, especially after using our app for two years. Please know that your feedback has been shared with our development team, and we are actively working on identifying and addressing the root cause of these issues.

Additionally, we want to reassure you that we are continuously striving to enhance the user experience and uphold the standards of quality and reliability that we aim to deliver. We are grateful for your loyalty and patience as we work to resolve these issues and restore your confidence in our app.

If you have any further questions, concerns, or suggestions for improvement, please don't hesitate to reach out to our support team. We are here to assist you every step of the way and ensure that your experience with our app meets your expectations.

Thank you for your valuable feedback, and we look forward to regaining your trust and providing you with a more seamless and enjoyable experience with our app.

Kind regards,

Kim|EDDer Support Team

24. april 2024

Great customer service, Kim helped me resolve my issues very quickly. I highly recommend this app.

Paramedic Flash
USA
7 måneder bruger appen
Channelwill svarede 26. april 2024

We highly appreciate your positive feedback! 😊 We're glad to hear that problems you have encountered have been resolved! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀

Best Regards,
Emma
EDDer Customer Support

7. maj 2024

Cost Effective, easy and beneficial in all means

Precision 3D Works
USA
Cirka en måned bruger appen
Channelwill svarede 9. maj 2024

Thank you so much for your kind words! We're thrilled to hear that you find our APP cost-effective, easy to use, and beneficial in all respects. Providing value to our users is our top priority, and we're delighted to know that our product has been able to meet your needs effectively. If you have any further feedback or suggestions for how we can continue to improve our APP, please don't hesitate to let us know. We're always looking for ways to enhance our offerings to better serve our users.

Best Regards,

Kim|EDDer Support Team

13. marts 2024

5 stars for the support staff Nova. Super helpful and quick to address our problem!

Fortella
USA
Mere end et år bruger appen
Channelwill svarede 15. marts 2024

Thank you for your excellent rating to our Customer Support Nona. We are extremely happy to hear that she is super helpful and addressed your problem quickly! If ever you have other concerns, you can always contact our team anytime!

Best Regards,

Kim|EDDer Support Team

Support

Channelwill kan besvare dine spørgsmål vedrørende EDDer: Estimated Delivery Date.

Udvikler

Channelwill

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

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