EDDer: Estimated Delivery Date

Dear By Cee Cee,

Thank you so much for taking the time to share your feedback with us. I want to sincerely apologize for the frustration this situation has caused. I can only imagine how inconvenient it must have been to see the "ETA Message" text still showing when the product was out of stock.

I truly understand your frustration with the delay in communication, and I’m very sorry it took longer than expected to resolve. I’m happy to let you know that the issue has been fixed, and everything should be working as it should. We deeply appreciate your patience and understanding while we worked to address this.

Please don’t hesitate to reach out if you have any further questions or if there’s anything else we can assist you with. We’re here for you, and we want to make sure your experience moving forward is smooth and positive.

Thank you once again for your patience. We’re grateful for your trust.

Sincerely,
Sophie | EDDer Support Team

Thank you for sharing your experience, and we're truly sorry for the inconvenience caused.

We understand how frustrating it must have been to see the estimated delivery date not update after purchase. This behavior is currently how the app is designed—the ETA shown in the cart remains based on when the item was added, not when the order is completed. We recommend removing and re-adding the product to refresh the ETA, and we understand this isn't ideal. Improving this feature is already part of our development plans.

Regarding your attempts to reach support, we’ve checked our records and unfortunately couldn’t find any message from your end. We're really sorry if something went wrong on our side and you felt unheard.

Your feedback is very important to us, and we’re grateful you took the time to share it. We’d love the chance to make this right and earn back your trust.

– Nova
EDder Support Team

Thank you so much for taking the time to send 5 stars! We are delighted that you're happy with the app.

We really appreciate your feedback. We promise to continue to try to provide the best user experience.

Feel free to contact us anytime as you need support.
We are available 24/7 to help out.

Thank you again!

Emma
EDDer Customer Support Team of Channelwill

Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app.

Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!

Best regards,

Emma
EDDer Customer Support Team

Vielen Dank, dass Sie sich die Zeit genommen haben, eine so tolle Bewertung zu hinterlassen! Wir freuen uns, dass Sie mit dem Service zufrieden sind. Solches Feedback motiviert uns, unsere Services weiter zu verbessern. Wir freuen uns sehr über Ihre freundlichen Worte.

Bitte wenden Sie sich jederzeit an uns, wenn Sie Unterstützung benötigen oder Ideen und Vorschläge haben, wie wir die Plattform weiterentwickeln können. Wir sind rund um die Uhr für Sie da.

Wir sind immer auf der Suche nach Möglichkeiten, unsere Produkte zu verbessern und für alle Benutzer nützlich zu machen.
Nochmals vielen Dank für Ihre netten Worte!

Mit freundlichen Grüßen

Emma
EDDer Kundensupport von Channelwill