EDDer: Estimated Delivery Date

EDDer: Estimated Delivery Date

Pricing
Free plan available
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.7 (276)
Developer
Channelwill

"When can I get my order?" - Answer the question to increase trust and urgency for your customers.

ETA, developed by Channelwill, solves one of the biggest questions from your customers. You can display shipping messages or ETA information right under the "Add to Cart" button. So your customers know the exact day when they can get the package. Boost conversion rate by improving customer trust and urgency!

ETA, developed by Channelwill, solves one of the biggest questions from your customers. You can display shipping messages or ETA information right under the "Add to Cart" button. So your customers know the exact day when they can get the package. Boost conversion rate by improving customer trust and urgency! more
  • Display delivery message on product page, cart, checkout, success page & email.
  • Different date displaying rules for specific products, collections or countries.
  • Set weekly days off, cut off-time, , and public holidays.
  • Display expected date message based on inventory.
  • Display delivery date message with formats in popular languages.
Highlights
Use directly in Shopify admin
Works with the latest themes

Rate calculation

Distance-based, Multi-origin, Multi-zone

Customization

Delivery date, Delivery time, Geolocation

Launched

October 29, 2020

Languages

English

Categories

Works with

Etranslate, Parcel Panel

Pricing

FREE

Free

  • Manage 100 products
  • Visitor location (GeoIP) based date calculation
  • Target all/specific products/collections
  • Delivery timer
  • Email support

Premium(25%off)

$3.99 / month

  • Manage 1000 products
  • Visitor location (GeoIP) based date calculation
  • Target all/specific products/collections
  • Delivery timer
  • Email support

Pro(25%off)

$7.99 / month

  • Unlimited products
  • Visitor location (GeoIP) based date calculation
  • Target all/specific products/collections
  • Delivery timer
  • Priority support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (276)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its accurate delivery estimates and customization options based on customer location and product type. It's praised for its ease of use, cost-effectiveness, and quick, helpful support. Ideal for stores with large catalogues, it can handle high volumes and displays delivery times at checkout, enhancing transparency. Some merchants noted improved conversions, and its Amazon-like delivery estimates are well-received. It syncs with Shopify and updates product settings.

Edited May 31, 2024

I don't like the feature because it take into account your Draft products and counts them as live products, also it limits you. I have the Pro Plan which is supposed to allow you up to 1,000 products. I don't have a 1,000 products but the app takes into account my draft products and collections that are draft so it counts against your quota. Also, customer service is good but it takes to long for "escalation" team to respond. I have products that need a different delivery time and I can't add them because it says I'm over my limit which I have less than 500 active products, so the app is not full proof and they ask you to upgrade in order to use the service, even though I dont have 1,000+ products. I'm going to uninstall this app and go with another app.

Now going on 4 days and no solution??? C'mon! DAY 5 NOW, NO SOLUTION! I'm uninstalling this app!

The Nichole Collection
United States
Over 1 year using the app
Channelwill replied May 29, 2024

Dear The Nichole Collection,

I hope this email finds you well. This is Kim from the EDDer Support Team. Thank you for sharing your detailed feedback. I'm truly sorry to hear about the difficulties you've encountered with our app and the frustration it has caused you. Your concerns are very important to us, and I want to address each of them to ensure we can improve your experience and prevent such issues in the future.

Firstly, I understand your frustration with the app counting draft products and collections towards your quota. I apologize for any inconvenience this has caused. We are currently working on a solution to ensure that only active products are counted towards your limit. Your feedback is invaluable, and we are making this a priority for our development team.

Regarding the escalation team's response time, I apologize for the delays you've experienced. Providing timely and effective support is crucial, and we're taking immediate steps to improve our response times for escalated issues.

As for your issue with product limits and delivery times, I understand how this has impacted your operations. Our team is now working on this to ensure that our app functions correctly and meets your needs without requiring an unnecessary upgrade.

I deeply regret that you feel the need to uninstall our app and explore other options. Your satisfaction is our top priority, and we would hate to see you go. If you're willing to give us another chance, I'd like to offer you a complimentary extension of your current plan to ensure we resolve these issues to your satisfaction.

Please let me know if there's anything else we can do to assist you. I am committed to making this right and hope to restore your faith in our app and service.

Thank you again for your valuable feedback.

Best Regards,

Kim|EDDer Support Team

Edited April 29, 2024

I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails regarding my issues. This is not a great app nor am I receiving the customer service necessary.

Dolce Mateo Wigs
United States
Over 2 years using the app
Channelwill replied April 16, 2024

Hello There,

This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring issues you've encountered, particularly with displaying the ETA on products. Your satisfaction is of utmost importance to us, and we're committed to resolving these issues to ensure a smoother and more seamless experience moving forward.

We understand the frustration that comes with encountering the same issues repeatedly, especially after using our app for two years. Please know that your feedback has been shared with our development team, and we are actively working on identifying and addressing the root cause of these issues.

Additionally, we want to reassure you that we are continuously striving to enhance the user experience and uphold the standards of quality and reliability that we aim to deliver. We are grateful for your loyalty and patience as we work to resolve these issues and restore your confidence in our app.

If you have any further questions, concerns, or suggestions for improvement, please don't hesitate to reach out to our support team. We are here to assist you every step of the way and ensure that your experience with our app meets your expectations.

Thank you for your valuable feedback, and we look forward to regaining your trust and providing you with a more seamless and enjoyable experience with our app.

Kind regards,

Kim|EDDer Support Team

April 24, 2024

Great customer service, Kim helped me resolve my issues very quickly. I highly recommend this app.

Paramedic Flash
United States
7 months using the app
Channelwill replied April 26, 2024

We highly appreciate your positive feedback! 😊 We're glad to hear that problems you have encountered have been resolved! If you have any further questions or concerns, feel free to reach out to us. Thank you for using the platform! 👍🚀

Best Regards,
Emma
EDDer Customer Support

Support

Channelwill can answer any questions you have about EDDer: Estimated Delivery Date.

Developer

Channelwill

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

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