SMART Shipping Rates & Rules
Oppfyller våre strengeste krav til ytelse, design og integrasjon. Finn ut mer Åpnes i et nytt vindu
Omtaler (263)
Raffiner
-
Etter vurdering
Overly complicated, does not automatically integrate with Shopify, been in a support chat for hours and still got no where.
Hey Lockinex Staff👋
I'm the founder. I read your review the day it came in, and the part that stuck with me was the hours you spent in our support chat without getting anywhere. However complicated a setup is, that should never happen, and that one's fully on us. I'm sorry 😔
It wasn't just words, by the way. Because of your feedback there's now a dedicated "Delivery profiles" tab in the app, so the exact thing our chat overcomplicated is a couple of clicks now, and I'm reworking the other confusing corners one by one.
I also emailed you personally a while back but I suspect it never reached you, maybe it went to spam. If you're still around, write to me directly and I'll do your whole setup with you myself, however long it takes. After three hours in a chat, it's honestly the least I can do 🙂
Either way, thanks for the honest write-up. It genuinely changed how the app works.
Downloaded this as I wanted to hide the 'Ship to' option in checkout for products we only offer as collection. Couldn't get it to work, even after talking with their support (they tried to be helpful but were too vague when it comes to Shopify terminology to be of use, and were slow to respond - twice my help session timed out because they hadn't replied). Either the product is badly worded as to what it does, or it's broken. Might work better for other purposes, but I tried to configure queries in a dozen different ways, all with zero affect. Waste of a couple of hours.
Hey 👋
I'm the founder, and I want to give this a better answer than my original reply did.
First, the support experience: you're right, it was slow and too vague, and losing your session twice waiting for a reply is genuinely bad. Your ticket landed with someone new who didn't know Shopify's terminology well enough yet, which is not an excuse, just what happened. Support escalations come straight to me now, partly because of this review.
On the actual problem: the "Shipping" and "Pick up" tabs at checkout can't be hidden on Shopify, not by our app, not by any app; that part of checkout is locked by the platform itself. What our app can do is block all shipping rates for collection-only products, so a customer can't actually complete an order with shipping even though the tab is still visible. Our support should have told you that plainly in the first ten minutes, and if our listing gave you the impression the tab itself could go, that's on us for the wording, which we've since tightened.
If you ever want to give that rate-blocking setup a try, email me and I'll configure it with you personally. And either way, thank you for the detailed write-up. It was uncomfortable to read and more useful than most praise 🙂
After installing and then uninstalling 2 of the free apps of this Developer(s) I have started to recieve all kind of weird emails mostly focused on spam and fraud. I am normally a very careful person due to my background in security/IT. And yes I know there is nothing for free but apparently we all do mistakes. Since I did not share my information anywhere else I am almost certain this is the point of leakage. They do have good apps though. And their privacy declaration is prepared like they are making fun of us. Smart and funny people! :)
I've sent this message to your email, but incase it didn't reach you, please contact me at etradepartnerpsa@gmail.com
I’m reaching out as I saw you left two one-star reviews on our apps.
I know receiving fraud in your email might not be ideal as I receive a lot of it myself due to my email being public.
However, I can assure you that we have not shared your personal information with anyone. I am a single developer working on multiple apps just trying to get my brand out there by making my apps free of charge.
I’m not sure if I’m reaching out to the email that the fraud is concerning. If it is, fraudulent crawlers often index shopify stores on the internet and spam their email with junk. I’ve experienced this myself as I used to do ecommerce myself before.
The reviews you left are really hurting my business, however I don’t want to ask you to change your opinion right now since if I were in your position, I would likely also have this suspicion. I want you to be fully sure it isn’t me who's responsible for this.
Please send me images of the fraud you’ve been receiving and I’ll try my best to help you with this. I’ve noticed you also have a lot of other apps installed so they could be responsible for this. We can work together to get the bottom of this.
My top priority is merchant satisfaction and you can be sure I won’t leave you hanging on this!
Please respond to this email and I’ll be sure to assist.
All the best,
Mateusz
E-TRADE PARTNER (Founder)
The app doesn't work unless you are on a Growth package with Shopify. In fact, a waste of time if you are on a basic plan. pretty annoying that it says it can target postcodes but doesn't.
Hey TotalDoggo 👋
Just saw this and honestly, fair frustration. You're right that Shopify locks some of the features we rely on behind their higher plans, and if that wasn't obvious before you installed, that's on us for not flagging it clearly enough up front. I'm sorry you lost time on it 😔
I'm the founder, we're a small team, and reviews like this are genuinely useful even when they sting a bit, so thank you for spelling out what went wrong.
If you're open to it, please send me an email and I'll personally look at your setup. Depending on what you're trying to do with postcode targeting there may be a way to get you there on your current plan, and if there truly isn't, I'll tell you straight instead of wasting more of your time. Either way I'd rather you leave with a clear answer than a bad taste 🙂
Hope to hear from you!
