If you're looking for an app to keep orders synced between Etsy and Shopify........keep searching. This app only syncs orders every couple of hours, but often takes much much longer (on one occasion taking almost 6 hours to sync). If you complete an order in Etsy, the order will still show as 'unfulfilled' in Shopify, you have to go into Shopify and manually fulfil. When orders import, they don't always copy across the postage address....rendering them useless. Despite two emails and several chat messages. There's been no response from the team and no technical support. I'd strongly recommend looking elsewhere if you need an app to import orders from Etsy
Customer service is non-existent. Emailed customer support via the chat in the app 5 times and got no response.
I have been trying to work with the app cause I don't want to reload and pay for my all my listing again in a new app. For months I have been trying to resolve why my inventory was off and I was overselling. costing me a lot of money. Customer Service is very slow to respond and my last inquiry no response. This app does not sync your inventory if you sell on Shopify. it basically helps import your listings to Etsy which a CVS Spreadsheet from Shopify is free easy to export. for $35 not even worth the back and forth every time I sell something to make sure my inventory reflects correctly on both sides. Extremely disappointed and I tried but probably will save more with going elsewhere and redoing the syncing and payments to relist again
Tali & Loz
Terrible. There is NO free plan to start with. Only the trail. It is false advertising. Then it works fine with the initial syncing from Shopify to Etsy. But once orders are starting it is a failure. One customer ordered from Germany, but this app showed in my Shopify it was an USA address, luckily I checked her order on Etsy, on top of that it showed via this app she ordered variant A, whilst on Etsy she actually ordered variant B. This happened twice, that the actual orders and customer addresses did not sync properly.
Then on top if it all, when you sync a product but add a new variant, the new variants do NOT sync at all. Also when you add new pictures to the products and variants these also do NOT sync. Annoyingly their customer service can take a while to come back and refuse to acknowledge that this not work. They keep says ' I see it is working' whilst when I look in the Etsy shop, clearly the NEW variants do NOT sync. Etsy doesn't like a product to be 0 in stock, which is fine, just make sure you do keep checking the inventory yourself. But Etsy DOES allow variants to be 0 and again this failed to sync properly. Basically almost from every order I had there was a problem, customers ordering the same products, because the variants didn't sync, customers address was wrongly synced, customers variants where mixed up. I recommend to get the app, sync all your initial products and then delete it asap. Their customer service isn't very helpful and they stick to the same old 'I see it is working' whilst actually it isn't. Very very disappointing.
Difficult to use, automations kept breaking and messing up my shop/orders. Support never responded. Deleted and requested a refund from Shopify directly.
4 the Love of Bubbles
Support is horrible, they appear online but still don't respond for over 3 days. Scheduled a call, but lost my phone and now I have to wait 3 more days. AND they want to charge me $30 a month to get no assistance.
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Round One Boxing
i am in the process of installing the etsy app, and the company is already asking me to rate the app, i ve not even used it yet, surely you should wait a week or so to get the info you require, as a result im uninstalling it
Lees Cool Tees
Tries to use it in both Firefox and Chrome. 1st. it said could not upload because Etsy only allows a max. of 999 inventory (which is false) changed inventory and tried again, this time it said could not upload because of too many variants (Colors) again FALSE. DO NOT USE.
Didn't work. The Etsy sales ported to Shopify but my inventory never synched from Shopify to Etsy so I ended up selling products that I didn't have in stock and had to refund customers. And I got no support on this. Very bad experience