Etsy Integration ‑ DPL
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The Worst. Nobody is ever there to chat, there is not live help. Cancelled a huge amount of sales due incorrect inventory syncing. Deleted the app. amazon has just INFORMED me that my account with them is at risk of deactivation, because my cancellation of orders is at 50%. I had perfect account health with amazon prior to this horrid app. Exportfeed, remove your feeds from my amazon and etsy accounts now!
Your reply to me is a bold face lie. I have all the emails/contacts/my web developer emails, all that helped to straighten out your mess and have reported you to shopify. I will also reach out to Shopify CEO Tobias Lütke. This is not good business and caused me immense downtime, and I still have my amazon on hold trying to clean up your mess! You even renamed my products erroneously causing huge confusion. Apparently you were not using my shopify feed. You must be using some other feed unrelated to my account.
Hello Michele,
First of all it we are sad you had a negative experience while exporting your products and syncing your orders. Our support has reached out to you for assistance within hours but you refused our help at that time. Our team will always respond within hours on weekdays or direct during our office hours through Live chat. Sorry to say but it’s not the Exportfeed app what caused your issues but it’s the fact that you submitted products to Amazon both automatic and manually. Of course we’re more then happy to help you setup feeds and automate your order sync.
Best regards, Exportfeed support team.
Absolutely do not use this app. The syncing from Etsy to Shopify is awful. Had so many issues with this app I finally deleted it. The sync would not update correctly and also if I had all the information input correctly, it would still result in a failed product sync. Unhappy and will not use this app again.
Thank you for taking the time to review Etsy Integration & Sync. I'm so sorry to hear that it wasn't working properly at first - we pride ourselves on providing a seamless experience with your Shopify store. Please allow us to help you understanding and streamlining your inventory mismatch.
System is hard to use & navigate plus customer experience is really poor. They take a long time to respond & given the nature of their product, instant replied are required. do not bother installing
Hi there, sorry that you feel difficult to use our system but if you give it a try again, you'll find that we've been making improvements in the User Experience aspect. Also, please schedule a demo for the walk-through if you decide to try again. You'll definitely feel a difference after the demo session.
I went through 3 trial periods before this tool was set up by their tech team. The feed still did not work and when I asked for it to be fixed they sent me instructions to do it myself. Not what I call good customer service and the UI is antiquated.
Thank you for your review. We've improved the UI and our customer service process to a great deal now. We welcome you to give try our app once again if you wish and please schedule a demo session for a quick walk-through.
There's always error with something or AWS missing even though it has been entered. Not a for beginners..
Hi there,
As Amazon had changed the Marketplace connection requirements, we were implementing the new way as required by Amazon. This probably caused the inconvenience for you. However, the app is now ready to upload products to most of the Amazon Marketplaces.
We've also improved the user interface to make our app more intuitive but if you need help, our support team is always ready to help you through a personalized demo session.
There were mutiple problems and their personel are only train on how to connect you and not troubleshooting. But the worst was when couldn't upload for a week. They blamed it on Etsy token revoked. It was because the shop name in Etsy had changed and needed to be re-connected to Etsy with new shop name. I found this out on my own. But they were so quick to blame Etsy they never checked. Very poor service.
Sorry for the frustration that your upload had been halted.
Similar to you we have been inquiring with Etsy why your token was revoked and where awaiting feedback and how to resolve this since there was no indicator why or how this happened. Apologies if you were insufficient looped in during this period.
I think it's unfair that, seeing the cause was outside our capabilities give us such review.
Hopefully now that the cause and solution is clear we can onboard you back and provide you with a seamless Shopify - Etsy integration.
best regards,
DPL - support team
They charge you based on TOTAL SKUs in your store not what you ACTUALLY use through their app. So not very good at all
HI there, as discussed earlier we regret that you are not happy with how you the product count is being done.
We also regret that you found the need to leave a 1 star review because of a different viewpoint which does not in any way is related to the performance of our app.
Here's a brief explanation about the product count:
Exportfeed interacts with Shopify in order to extract the assortment and update any iterations of the assortment ( + / - products, stock count, sold, etc) This is a ongoing process in order to deliver accurate product information to Shopify and third party channels.
This is exactly the reason why product count is leading for subscription prices. A standard followed among APP developers in the Shopify eco system.
I write this to save others their time and sanity. Only 1 item uploaded to Etsy and got an error message for everything else, but with no way to figure out what to do. They're overseas so Live Help was always closed and the one time it was open, no response for the 40 min I was on the site. I'm MTN standard time and you can only schedule a session starting at 9:30pm and into the night. I emailed them on a Friday, got a response Monday, sent a follow up question and never got another reply.
Horrible support. Just uninstalled today. The interface is clunky, and it has been a week and still no feed was setup. Customer support has stopped responding.
Look elsewhere.
Only the operator can upload some products hard. Although variants are displayed in the products, but no more pictures except the main picture.
I was told that they are still working on the Etsy Channel. I find it quite inappropriate to deduct the amount for a whole year for an app that is not ready yet.
The "Premium" support is friendly but that does not help if the promises of the app are not met.
Anyway, I've been trying to upload my products to Etsy for almost a week - with no real success.
The promises on the website of the operator have not been respected !!!
100 bucks in the sand for almost nothing! I can only warn!
Hi there,
Sorry for the inconvenience. Regarding the variants, there are limitations in the Etsy API and we've regularly been updating our app as far as their API allows.
As for the images, Etsy allows to upload up to 10 images including the feature image. We had experienced the image upload issue but that has already been solved through the re-upload feature that we've added.
If you'd like, we can help you to upload your products to Etsy during a free demo session also.
Regards