Etsy Integration ‑ DPL

This app breaks down every week. There is always an issue. They keep blaming Etsy for API nonsense. I am a customer not someone from your IT department, I do not care what is going on between you and Etsy. I want to get what I paid for. The inventory does not update, title does not update, some week the photos do not update. Everytime they keep blaming Etsy for. Horrible customer service and App. They tend to blame the Etsy for it, and actually lie sometimes without any hesitation. Especially someone named Ronex. I tell this guy that updating inventory is not working, and he told me bunch of nonsense without even fixing the issue. He says it is something with Etsy Processing Profile which has nothing to do with quantity issue. Horrible. Everytime i want to update something, i end up doing it manually. just like again I had to update the inventory manually on Etsy. what a joke

I wasted over 10 hours of my day trying to get the app to work correctly. Not all of my Etsy shop listings would sync to Shopify, and not all of my orders from Etsy would update the inventory in Shopify. The tech support "chat" is just as useless. ... they kept saying to "sync the listings" after I kept telling them that the listings wouldn't sync. Then they tried to say it was because my Etsy shop listings weren't formatted correctly... I repeatedly told them that Etsy only has 1 way to format the listings and that if the listings were missing information, the listing wouldn't post... I asked them if since all of the Etsy listings were formatted the same way, then why did some sync/import but others would not... and why would some orders from Etsy update the Shopify inventory but some would not. .... I cancelled my subscription after 10 hours of trying to deal with it. I've got better things to spend my time on.

Avoid this app, it completely ruined my store. republishing new listings instead of matching to existing ones, ruined all the pricing/variation pricing. going to take days to fix this.

DESTROYED MY SHOP and IT WILL DESTROY YOURS!
I have been operating Etsy print on demand for years without issues. The moment I synced my products to Shopify using this horrendous tool, my ENTIRE Etsy shop was corrupted. Product decriptions were messed up, photo variations broken, and fulfillment broken. I had made 200% sure to uncheck every overwrite option BEFORE I imported, and it still overwrote my Etsy listings. When I contacted their support, they denied any fault with their tool and told me "not our fault, just update your products one by one again, and it'll carry be fine..." Please for the love of god, save yourself the tens of hours you'll waste in frustration and avoid this trash.

Before downloading an setting the app up I reached out to them to make sure that the app could do what I needed it to do, which was bring orders into Shopify from Etsy and assign shipping logic to them.

The team said yes it can and explained how. I then spent the morning setting it all up, and spoke to them again and they said actually no it can't. Wasted a good few hours...

ADDEBBITANO ANCHE PER IL PERIODO DI PROVA!

Ich benutze diese App jetzt über Monate hinweg, so etwas schlechtes und unkompetenzes habe ich noch nirgends erlebt.
Wenn ihr rechtlich abgesichert sein wollt und eine funktionierende Schnittstelle verwenden wollt, benutzt bitte nicht diese App! Das ist eine absolute Frechheit!

This feed is great if you have all the time in the world after 12 am USA time to chat with there support and make it all work. Then repeat this every time you access the feed if you are that person then go for it otherwise stay 10 miles away to save the hassle. Pathetic is not fitting here that is what this feed provider is

Despite the fact that the description f this app claims “real time sync” of orders and inventory, this has never worked for me in real time. I sell on Etsy and Shopify and want this app to keep my inventory between the stores in sync so I don’t oversell a product. After reaching out I was told “ Every 10-15 minutes, our app syncs. We currently do not have live syncing, but we are working on it for the future. When you make changes in Shopify, syncing will take approximately 10-15 minutes, and if it takes longer, you are always free to contact us.” I have yet to receive a follow up response. Is this app straight up deceiving customers with their description that it syncs in real time? If I could give zero stars I could, and I will be following up with Shopify regarding their false advertising.

The Worst. Nobody is ever there to chat, there is not live help. Cancelled a huge amount of sales due incorrect inventory syncing. Deleted the app. amazon has just INFORMED me that my account with them is at risk of deactivation, because my cancellation of orders is at 50%. I had perfect account health with amazon prior to this horrid app. Exportfeed, remove your feeds from my amazon and etsy accounts now!
Your reply to me is a bold face lie. I have all the emails/contacts/my web developer emails, all that helped to straighten out your mess and have reported you to shopify. I will also reach out to Shopify CEO Tobias Lütke. This is not good business and caused me immense downtime, and I still have my amazon on hold trying to clean up your mess! You even renamed my products erroneously causing huge confusion. Apparently you were not using my shopify feed. You must be using some other feed unrelated to my account.