Note globale
4,8
Nombre d’avis par note
  • 87 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
21 juillet 2020

DO NOT USE THIS APP. 100% FALSE ADVERTISING. I downloaded this APP to integrate my shop with Bonanza. If you look in the Ad for this APP above, you will clearly see "Bonanza" on their list of 40+ shops they CLAIM to integrate with. I downloaded the APP and sure enough, there was a link to Bonanza on their main page and I began building product feeds to sync my shop. After spending hours building feeds for each of my categories, I started the migration process and found there was no "upload to Bonanza" button. Instead, the only option was a button labeled: "HOW to upload to Bonanza". OK, so now I'm clicking on their "HOW TO " button and I get sent a page full of dead web links. When clicking on the various links of their "How To" landing page, you will see results that state: "error, no page found". So now I decide to search Youtube and Google for help. hoping that maybe another Shopify user has had experience with this APP. Furthermore, I attempted to contact Exportfeed via their chat and no one was live at that time. After the Youtube and Google searches were unsuccessful I decided to send an email to Exportfeeds tech-support asking for help. This was last Thursday. So after spending hours pulling out my hair, I wondered if I should just abort mission, delete the APP and try another source. But I decided not to act in haste and instead I'd wait for a response from tech support. Well today is Tuesday and I got my response and I was shocked to say the least. I was told "Our APP doesn't support integration with Bonanza". Seriously. They have Bonanza listed above as one of the platforms that their APP supports. They have Bonanza in their list of choices for various integrations once you're inside their APP...but they DON"T SUPPORT BONANZA! How is this even possible? The only thing I can think of is that Exportfeed probably only integrates with a small handful of the platforms listed above and the rest are all just listed to "pad their resume" and allow them to claim that they support 40+ platforms. This id a disgraceful business practice no matter what industry you are in.

The way I look at this is simple, and this applies to people and to companies: either you have integrity or your don't. If they're lying from the beginning about what their product can do, what more do you need to know?

Mad Apple Shop
États-Unis
3 jours d’utilisation de l’application
Digital Product Labs a répondu 24 juillet 2020

Why are you ranting and bringing false accusations to the reviews here? Is this how your clients treat you when they run into something?

Our support informed you about the mismatch with the Bonanza feed requirements and offered to solve this.
Instead of replying them and have a working solution you’re showing frustration what does not gives a subjective view on our app. The app powered by a team who are dedicated to always improve the APP / solution so that our clients are optimally helped.

I hope you will consider this in the future while rating apps in the Appstore.

^Haico

19 mai 2020

This app doesn't work and technical support is incompetent. We gave them a try and after several attempts, orders were not syncing and the feeds were not being sent on a timely manner. This caused a complete mess with duplicate orders and unhappy customers. Save yourself the trouble. They can't get it together.

Tropical Fruit Box
États-Unis
3 jours d’utilisation de l’application
6 décembre 2017

Waste of time! It wasn't even able to upload our feed, we spent 3 days trying and nothing! No solution from the support, that, by the way, is terrible, always offline on the chat and no answers from email.

Airportag
États-Unis
2 jours d’utilisation de l’application
Modifié le 5 juillet 2018

The support is not responding, the service is very poor. I would not recommend.

Freolic
Royaume-Uni
2 jours d’utilisation de l’application
4 avril 2017

An absolute mess. Even after Uninstalling the APP they constantly contact you offering no way to Unsubscribe.

Lifetime Merchandise
États-Unis
Environ 19 heures d’utilisation de l’application
16 mars 2019

Absolutely terrible. Does not upload to Etsy as they state it does. No immediate support. Not worth it at all.

Automotive Vintage
États-Unis
Environ 5 heures d’utilisation de l’application
Digital Product Labs a répondu 19 mars 2019

So you trail our solution on a Saturday late afternoon, run into something and then just decide to rate a 1 star? Why haven't you reached out for help? We have been gladly help you out.

We've been trying to contact you since Sunday, emails are not answered calls are going directly to voicemail and without contacting us your telling support is unavailable?

In case you're genuinely interested in having your products sold on Etsy, we're here to help you through the process of verifying your Etsy seller account, check if your assortment is up to Etsy's requirements as well as generating your feeds.

27 décembre 2018

Horrible. Very cumbersome to use. Really slow. Wasted half a day on this. Reeeally bad app. Do not waste your time.. The documentation is not user friendly.

Slip Stitch Needlecraft
États-Unis
Environ 4 heures d’utilisation de l’application
Digital Product Labs a répondu 17 mars 2019

Hi there, sorry to read you are not happy with solution. During December - January we had quite some development in place in order to comply with the new Shopify policy.

In case you're still looking into a solution we're happy to help you selling to your desired channels. Our support team is happy to do the configuration and feed generation.