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Despite the initial issues I had with this app, i was contacted promptly by the development team and was assured that the issues will be fixed very quickly. Hence a 3 star review. Once I have had my issues fixed, I will have no problem in updating my review to 5-star and carry on using this integration tool for my other shopify stores too...
Great useful app & helpful customer service. Was easy to setup and get my product to Etsy from Shopify. A bit on the pricey side, which is why it got 4 stars instead of 5.
Amazing customer support! Very responsive. I had a particular request on functionality and within 24 hours they had their developers reconfigure the app so that it worked exactly the way I needed it to. Now THAT is amazing! Kind, friendly, and supportive staff (Jillian and Kabin). Absolute top notch!
Thank you for your wonderful review/feedback. Providing the best possible service to our clients is our top priority. And we're super happy that Jillian & Kabin were able to listen to your requirement and have worked on it as soon as they could, and made the app work for you.
You can always reach out to us whenever you have any questions or feedback for us and we'll reply as soon as possible.
I just worked with Jillian for the 3rd time and she was absolutely amazing!! She helped me set up Etsy in my store, and I am excited to see how it works! I will keep ya'll posted! She was so patient with me and walked me through each step, and I am not very CPU savvy. Thank you, Jillian!! 5 stars!! Xo- Deanna from Deanna's Designs and Art!
This is a great app but the pricing should be reduced a bit and the navigation should be made less complex. overall it does the job with accuracy. Totally recommend using
Hi PLUR4YOU, Thank you for your feedback. We are glad our app worked for you in syncing to the Etsy store. We understand your concerns regarding the pricing plans, and navigation which is a valid point. We will work on it so that it is more easier for our customers.
Please let us know whenever you have any questions or need help with the app.
This app was really helpful in syncing our Shopify products to Etsy. It was an easy interface to understand even without the demos they provided. I did have some difficulty with a few things, but customer service was responsive and helped me through them. Kabin, Fazil and Surya were really pleasant and seemed committed to finding a solution for whatever challenge I had.
Hi From The Bronx, thank you for taking the time to review our Etsy Integration & Sync app. I'm sorry to hear that you had some difficulty with a few things but glad we were able to help out!
Thank you for highlighting Kabin, Fazil and Surya's commitment. They are an integral part of what makes us so great. We're committed to providing customer service that is second-to-none and will pass on your feedback.
Fazil and the developer jeevan was really awrdome
I just logged into this application bymistakenly and the way they approached and helped me get setup made me want to try it out. And the developers of this application, especially Jeevan, are truly amazing. And I'm shocked that not even a global application would show such concern for clients 100 percent of the time.
Thank you for this review, Playmags Australia - it's great to hear that the app was so easy to get set up and that Fazil was able to help you out. It's also fantastic to know that our team is delivering a stellar customer experience. I'll pass your feedback on to Jeevan as well - he will be delighted to hear about his impact on your business. Thank you again for taking the time to share your thoughts with us.
Hi,
Wow if you are thinking about how to steamline your transition... Choose this app! It's amazing!! Not only is the app amazing the support I've had today to migrate my products over to Etsy today has been fantastic! I had an error message with my zip code & contacted the support team. The rep SuryaS I've dealt with today has been fantastic! He listened & quite quiclky worked out what was going wrong which was nothing to do with app Thankyou! Highly recommend
Thank you for your review Little Goddess. We're super glad that you find our app helpful to migrate the products over to Etsy from Shopify. That is one of our main goal; help users save time with the uploads.
We are delighted that Surya was able to help you with the minor issues you had at the start.
You can always reach out to us whenever you have any questions or feedback for us and we'll reply as soon as possible.
The Worst. Nobody is ever there to chat, there is not live help. Cancelled a huge amount of sales due incorrect inventory syncing. Deleted the app. amazon has just INFORMED me that my account with them is at risk of deactivation, because my cancellation of orders is at 50%. I had perfect account health with amazon prior to this horrid app. Exportfeed, remove your feeds from my amazon and etsy accounts now!
Your reply to me is a bold face lie. I have all the emails/contacts/my web developer emails, all that helped to straighten out your mess and have reported you to shopify. I will also reach out to Shopify CEO Tobias Lütke. This is not good business and caused me immense downtime, and I still have my amazon on hold trying to clean up your mess! You even renamed my products erroneously causing huge confusion. Apparently you were not using my shopify feed. You must be using some other feed unrelated to my account.
Hello Michele,
First of all it we are sad you had a negative experience while exporting your products and syncing your orders. Our support has reached out to you for assistance within hours but you refused our help at that time. Our team will always respond within hours on weekdays or direct during our office hours through Live chat. Sorry to say but it’s not the Exportfeed app what caused your issues but it’s the fact that you submitted products to Amazon both automatic and manually. Of course we’re more then happy to help you setup feeds and automate your order sync.
Best regards, Exportfeed support team.
I just finished setting up my sync between my Shopify and Etsy stores. Took some help through the live chat from Arpan who was a great advisor.